Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
RQM is an advanced system designed for recording video and audio, incorporating desktop screen capture capabilities to observe interactions between customers and customer service agents, all managed via a web interface that allows for transaction evaluation and oversight. A standout aspect of Globitel's offerings is the ability to tailor solutions to meet specific needs, enabling the integration of new functionalities as requirements evolve, which is particularly crucial for adapting to changing business models. This adaptability can significantly influence the overall success or failure of new services. Built with an open architecture and modular framework, RQM offers enhanced scalability, allowing for straightforward expansions of recording capabilities by conveniently adding software and hardware components. Furthermore, in a multi-location setup, RQM's distributed architecture facilitates the easy addition of new sites, ensuring seamless integration and efficiency across various environments. This comprehensive flexibility positions RQM as a valuable asset for organizations seeking to optimize their customer service interactions.
Description
Nexium Defence Cloud is an all-encompassing, modular private cloud infrastructure specifically designed to address the rigorous security and operational requirements of military forces. This platform empowers armed services to efficiently modify their Communications and Information Systems (CIS) in response to evolving operational landscapes, allowing for the rapid rollout of services and communities of interest through mission-focused, automated management solutions. By incorporating civilian cloud technologies into military frameworks, Nexium Defence Cloud boosts operational productivity, accelerates tactical movements, and enables joint force leaders to strategize missions in just days, launch them in hours, and make adjustments in mere minutes, all with minimal required expertise. The system features a distributed cloud node architecture that ensures local storage and computational capabilities to eliminate single points of failure, with a variety of form factors that include rackable nodes suitable for headquarters and ruggedized edge servers designed for challenging environments. Additionally, this innovative solution supports interoperability and collaboration among various defense units, ultimately enhancing overall mission success and responsiveness on the battlefield.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Globitel
Founded
1996
Country
Jordan
Website
www.globitel.com/retail-quality-management-system/
Vendor Details
Company Name
Thales
Founded
2000
Country
United States
Website
www.thalesgroup.com/en/markets/defence-and-security/mission-critical-communications/nexium-defence-cloud
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management