Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
RQM is an advanced system designed for recording video and audio, incorporating desktop screen capture capabilities to observe interactions between customers and customer service agents, all managed via a web interface that allows for transaction evaluation and oversight. A standout aspect of Globitel's offerings is the ability to tailor solutions to meet specific needs, enabling the integration of new functionalities as requirements evolve, which is particularly crucial for adapting to changing business models. This adaptability can significantly influence the overall success or failure of new services. Built with an open architecture and modular framework, RQM offers enhanced scalability, allowing for straightforward expansions of recording capabilities by conveniently adding software and hardware components. Furthermore, in a multi-location setup, RQM's distributed architecture facilitates the easy addition of new sites, ensuring seamless integration and efficiency across various environments. This comprehensive flexibility positions RQM as a valuable asset for organizations seeking to optimize their customer service interactions.
Description
The Hyperport is an integrated solution for secure user access that combines Zero-Trust Network Access (ZTNA), Privileged Access Management (PAM), and Secure Remote Access (SRA) into a single, adaptable framework, facilitating rapid connections for internal personnel, remote workers, vendors, and external partners without sacrificing security. This system upholds the principle of least privilege throughout an organization’s entire infrastructure, encompassing everything from Windows and web applications to industrial control systems, by implementing just-in-time authorization, multi-factor authentication across all security zones, real-time monitoring, session recording, and dynamic entitlement management. Designed to accommodate hybrid, cloud, and on-premises deployments with support for multiple sites, it allows for centralized administration across IT, OT, ICS, and CPS environments; additionally, it provides browser-based access portals (Web, RDP, SSH, VNC), encrypted file transfers, immutable audit logs, micro-segmentation, and stringent policy enforcement to minimize the potential attack surface. Moreover, the platform's robust features ensure that organizations can efficiently manage user access and maintain compliance with security standards, ultimately enhancing overall cybersecurity posture.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Globitel
Founded
1996
Country
Jordan
Website
www.globitel.com/retail-quality-management-system/
Vendor Details
Company Name
Hyperport
Founded
2024
Country
United States
Website
hyperport.io
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Product Features
Privileged Access Management
Application Access Control
Behavioral Analytics
Credential Management
Endpoint Management
For MSPs
Granular Access Controls
Least Privilege
Multifactor Authentication
Password Management
Policy Management
Remote Access Management
Threat Intelligence
User Activity Monitoring