Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

RQM is an advanced system designed for recording video and audio, incorporating desktop screen capture capabilities to observe interactions between customers and customer service agents, all managed via a web interface that allows for transaction evaluation and oversight. A standout aspect of Globitel's offerings is the ability to tailor solutions to meet specific needs, enabling the integration of new functionalities as requirements evolve, which is particularly crucial for adapting to changing business models. This adaptability can significantly influence the overall success or failure of new services. Built with an open architecture and modular framework, RQM offers enhanced scalability, allowing for straightforward expansions of recording capabilities by conveniently adding software and hardware components. Furthermore, in a multi-location setup, RQM's distributed architecture facilitates the easy addition of new sites, ensuring seamless integration and efficiency across various environments. This comprehensive flexibility positions RQM as a valuable asset for organizations seeking to optimize their customer service interactions.

Description

The Hyperport is an integrated solution for secure user access that combines Zero-Trust Network Access (ZTNA), Privileged Access Management (PAM), and Secure Remote Access (SRA) into a single, adaptable framework, facilitating rapid connections for internal personnel, remote workers, vendors, and external partners without sacrificing security. This system upholds the principle of least privilege throughout an organization’s entire infrastructure, encompassing everything from Windows and web applications to industrial control systems, by implementing just-in-time authorization, multi-factor authentication across all security zones, real-time monitoring, session recording, and dynamic entitlement management. Designed to accommodate hybrid, cloud, and on-premises deployments with support for multiple sites, it allows for centralized administration across IT, OT, ICS, and CPS environments; additionally, it provides browser-based access portals (Web, RDP, SSH, VNC), encrypted file transfers, immutable audit logs, micro-segmentation, and stringent policy enforcement to minimize the potential attack surface. Moreover, the platform's robust features ensure that organizations can efficiently manage user access and maintain compliance with security standards, ultimately enhancing overall cybersecurity posture.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Globitel

Founded

1996

Country

Jordan

Website

www.globitel.com/retail-quality-management-system/

Vendor Details

Company Name

Hyperport

Founded

2024

Country

United States

Website

hyperport.io

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Product Features

Privileged Access Management

Application Access Control
Behavioral Analytics
Credential Management
Endpoint Management
For MSPs
Granular Access Controls
Least Privilege
Multifactor Authentication
Password Management
Policy Management
Remote Access Management
Threat Intelligence
User Activity Monitoring

Alternatives

Globitel E-911 Reviews

Globitel E-911

Globitel