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Description
GeniePlus is designed for specialized librarians facing the challenge of achieving more with limited resources. This innovative solution empowers dynamic libraries to effectively address issues related to information discovery and delivery. By merging the adaptable interface of Inmagic Genie with the robust LucideaCore KM technology platform, GeniePlus streamlines the process of tackling increasing demands for efficient information management. Enhance your library's operations with features that boost accuracy and productivity among staff members. Information managers can swiftly develop new knowledge repositories using tailored metadata schemas and specific workflows, while also securely publishing data through custom-configured web portals. This functionality allows for the creation and implementation of an OPAC or portal that aligns perfectly with your organization's requirements. Moreover, the platform facilitates the capture, organization, and sharing of vital knowledge in various formats. GeniePlus also includes extensive collection management capabilities, simplifying the oversight of a diverse range of materials, including books, images, and videos, ensuring that libraries can meet the evolving needs of their users.
Description
Enhance both productivity and customer satisfaction through the leading auto-complete solution available today. A significant portion, over 95%, of customer service interactions often involve repetitive phrases. By utilizing intelligent sentence completions, these redundancies can be anticipated, allowing your team to focus less on monotonous typing and more on delivering exceptional service. This approach not only boosts productivity but also elevates the quality of responses, resulting in quicker replies to customer inquiries. Consequently, this creates additional time for your clients and your service staff alike. Maintaining a consistent tone of voice is essential for any brand's identity. TypeGenie's suggested phrases promote a uniform style among the support team. These completions are not only highly relevant but also tailored to individual needs, as they draw upon your previous tickets. Leveraging state-of-the-art artificial intelligence, specifically deep learning with self-learning capabilities, means that the more frequently your team engages with TypeGenie, the more refined the suggestions become. Ultimately, this fosters a more effective and personalized customer service experience.
API Access
Has API
API Access
Has API
Integrations
Freshdesk
Intercom
Microsoft 365
Microsoft Dynamics 365
Microsoft Word
Salesforce
Zendesk
Zendesk Chat
Integrations
Freshdesk
Intercom
Microsoft 365
Microsoft Dynamics 365
Microsoft Word
Salesforce
Zendesk
Zendesk Chat
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$199 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Lucidea
Founded
2013
Country
United States
Website
lucidea.com/genieplus/
Vendor Details
Company Name
TypeGenie
Founded
2015
Country
United Kingdom
Website
www.typegenie.net
Product Features
Library Management
Acquisition Management
Barcode Scanning
Barcoding / RFID
Catalog Management
Church Libraries
Circulation Management
Fee Collection
Inventory Management
Law Libraries
OPAC
Patron Management
Periodicals Management
Private Libraries
Public Libraries
Reserve Shelf Management
School Libraries
Search
Self Check-in / Check-Out
Serials Management
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management