Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Genesis Clinical Lifecycle Management seamlessly integrates data, decision-making, and workflows between ERP and EHR systems across various settings, including operating rooms, cath labs, and patient bedside. This innovative solution offers healthcare organizations a vendor-neutral platform that ensures comprehensive lifecycle visibility, operational control, efficiency, and clinical traceability from the initial receipt of items to the point of care delivery. With Genesis Data, organizations benefit from a clean and normalized source of truth that consolidates information across item masters, ERP, EHR, contracts, recalls, and supply chain data. Meanwhile, Genesis Sourcing helps ensure contract compliance during the purchasing process, while Genesis Inventory delivers real-time insights into clinical stock, automates par-level management, tracks expiration dates, and facilitates quick response to recalls. Additionally, Genesis Clinical enables the capture of data concerning implants, consumables, bill-only items, and other supply usage directly at the point of care, alleviating the burden on clinicians and streamlining processes within the healthcare system. This holistic approach not only enhances operational efficiency but also contributes to improved patient outcomes by ensuring that the right supplies are available when needed.

Description

vInteract Cloud offers a robust contact center solution through Genesys Engage, tailored for businesses seeking a dependable and secure cloud infrastructure with a reliability rate of 99.99%. Built to scale alongside your organization, vInteract is fully customizable and operates within AWS and Azure's tier 3 data centers, ensuring optimal security. Provided by Voxai, this versatile cloud solution caters to enterprises of all sizes, functioning as an open and scalable platform that enhances routing efficiencies through the advanced Genesys Engage routing capabilities. With comprehensive features to meet the demands of even the most intricate enterprise contact centers, vInteract includes full omnichannel routing (such as agent, skills, and predictive), sophisticated self-service options, multimedia support, analytics, workforce management, and more. The cloud components are strategically deployed in an active/active configuration, utilizing availability zones to guarantee maximum service availability. By leveraging the strengths of AWS or Azure, our data centers hold certifications for SSAE-16, PCI, HIPAA, FEDRAMP, SOC, and a variety of other regulatory standards, ensuring compliance and security for our clients. Ultimately, vInteract Cloud empowers organizations to optimize their customer engagement strategies while maintaining high standards of reliability and performance.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Care Director
Compucare
EpicCare EMR
Infor CRM
MEDITECH Expanse
NetSuite
Oracle Cloud Infrastructure
Oracle PeopleSoft
Paragon Denali
SAP Cloud Platform
Sage 100
Unit4 ERP
Workday HCM

Integrations

Care Director
Compucare
EpicCare EMR
Infor CRM
MEDITECH Expanse
NetSuite
Oracle Cloud Infrastructure
Oracle PeopleSoft
Paragon Denali
SAP Cloud Platform
Sage 100
Unit4 ERP
Workday HCM

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Genesis Automation Healthcare

Country

United Kingdom

Website

www.genesisahc.com

Vendor Details

Company Name

Voxai Solutions

Founded

2005

Country

United States

Website

www.voxai.com/#!/page/vinteract/5c6eb21a93093476257d8a14

Product Features

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Alternatives

No Alternatives

Alternatives

InteractionSync Reviews

InteractionSync

TTEC Digital
JustGoCloud Reviews

JustGoCloud

GoAutoDial