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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Genesis Clinical Lifecycle Management seamlessly integrates data, decision-making, and workflows between ERP and EHR systems across various settings, including operating rooms, cath labs, and patient bedside. This innovative solution offers healthcare organizations a vendor-neutral platform that ensures comprehensive lifecycle visibility, operational control, efficiency, and clinical traceability from the initial receipt of items to the point of care delivery. With Genesis Data, organizations benefit from a clean and normalized source of truth that consolidates information across item masters, ERP, EHR, contracts, recalls, and supply chain data. Meanwhile, Genesis Sourcing helps ensure contract compliance during the purchasing process, while Genesis Inventory delivers real-time insights into clinical stock, automates par-level management, tracks expiration dates, and facilitates quick response to recalls. Additionally, Genesis Clinical enables the capture of data concerning implants, consumables, bill-only items, and other supply usage directly at the point of care, alleviating the burden on clinicians and streamlining processes within the healthcare system. This holistic approach not only enhances operational efficiency but also contributes to improved patient outcomes by ensuring that the right supplies are available when needed.

Description

To create outstanding customer experiences, it is essential for contact center agents to have a comprehensive and integrated perspective on omnichannel interactions. InteractionSync for Genesys Cloud delivers this capability, allowing agents to provide exceptional service quickly, efficiently, and consistently. A successful holistic customer experience strategy requires the merging and integration of critical systems such as your CRM and contact center. With InteractionSync for Genesys Cloud, agents gain a seamless view of omnichannel interactions within Microsoft Dynamics 365, consistently enhancing customer experiences with both speed and quality. By streamlining navigation and minimizing keystrokes needed to retrieve customer details, agents can save a considerable amount of time. Additionally, features like intelligent screen pops and the automatic generation of Dynamics 365 activities further enhance efficiency, allowing agents to focus more on customer engagement rather than administrative tasks. This integration not only boosts agent productivity but also significantly improves overall customer satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Care Director
Compucare
EpicCare EMR
Flip
Genesys Cloud CX
Infor CRM
MEDITECH Expanse
Microsoft 365
Microsoft Dynamics 365
NetSuite
Oracle Cloud Infrastructure
Oracle PeopleSoft
Paragon Denali
SAP Cloud Platform
Sage 100
Unit4 ERP
Workday HCM

Integrations

Care Director
Compucare
EpicCare EMR
Flip
Genesys Cloud CX
Infor CRM
MEDITECH Expanse
Microsoft 365
Microsoft Dynamics 365
NetSuite
Oracle Cloud Infrastructure
Oracle PeopleSoft
Paragon Denali
SAP Cloud Platform
Sage 100
Unit4 ERP
Workday HCM

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Genesis Automation Healthcare

Country

United Kingdom

Website

www.genesisahc.com

Vendor Details

Company Name

TTEC Digital

Country

United States

Website

ttecdigital.com/solutions/interactionsync

Product Features

Product Features

Sales Force Automation

Call Management
Campaign Management
Channel Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting
Territory Management

Alternatives

No Alternatives

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