Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
General Magic is a specialized AI messaging solution tailored for the insurance sector, allowing firms to streamline customer workflows via SMS and other messaging platforms. By utilizing AI agents that can manage tasks such as quoting, renewals, policy adjustments, and claims updates in real-time, it enables insurers to execute essential operations through straightforward text conversations rather than relying on phone calls or web portals. The platform seamlessly connects with various systems, including policy, quote, claims, and CRM, through APIs, ensuring that dialogues are supported by up-to-date insurance data while automatically refreshing records as processes advance. Furthermore, it tracks every interaction with customers and assesses users based on intent, frustration levels, and the potential for churn, providing insights that help teams identify when intervention might be necessary. The central feature of the platform, known as Cell, effectively converts customer inquiries into actionable steps across fundamental insurance systems, proactively requesting any missing details and automating follow-up communications to enhance customer engagement. This innovative approach not only improves efficiency but also elevates the overall customer experience within the insurance landscape.
Description
Vitaminise, a next-generation CX automation software developed by DICEUS specifically for insurance companies, is made up of five products. It is designed for insurance companies that offer multiple insurance products including health, auto, and P&C.
Vitaminise helps insurance companies increase customer engagement, automate the policy purchase and claim submission process by implementing a Mobile App and Chatbot. Vitaminise provides a Customer Feedback tool and Data Analytics to track important customer, financial, and claims data and gain valuable insights. All Vitaminise products are available as an omnichannel system that delivers the best business value.
API Access
Has API
API Access
Has API
Integrations
Facebook Messenger
Guidewire
HubSpot CRM
Instagram
Salesforce
Telegram
Viber
WhatsApp
Zoho CRM
Integrations
Facebook Messenger
Guidewire
HubSpot CRM
Instagram
Salesforce
Telegram
Viber
WhatsApp
Zoho CRM
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
On request
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
General Magic
Country
United States
Website
generalmagic.inc/
Vendor Details
Company Name
Vitaminise
Founded
2017
Country
United States
Website
diceus.com/insurance/solutions/