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Average Ratings 0 Ratings
Description
General Magic is a specialized AI messaging solution tailored for the insurance sector, allowing firms to streamline customer workflows via SMS and other messaging platforms. By utilizing AI agents that can manage tasks such as quoting, renewals, policy adjustments, and claims updates in real-time, it enables insurers to execute essential operations through straightforward text conversations rather than relying on phone calls or web portals. The platform seamlessly connects with various systems, including policy, quote, claims, and CRM, through APIs, ensuring that dialogues are supported by up-to-date insurance data while automatically refreshing records as processes advance. Furthermore, it tracks every interaction with customers and assesses users based on intent, frustration levels, and the potential for churn, providing insights that help teams identify when intervention might be necessary. The central feature of the platform, known as Cell, effectively converts customer inquiries into actionable steps across fundamental insurance systems, proactively requesting any missing details and automating follow-up communications to enhance customer engagement. This innovative approach not only improves efficiency but also elevates the overall customer experience within the insurance landscape.
Description
A comprehensive mobile and AI platform designed to significantly lower the costs associated with insurance claims and to expedite the claim process from several days to mere hours. Utilizing the MotionsCloud estimation engine, the damages are assessed in real-time, ensuring swift and accurate evaluations. Evidence collected is of exceptional quality and encompasses a variety of media formats, such as text, audio, photographs, and videos. This evidence is securely stored in accordance with high security standards, effectively preventing any potential fraud. Claims specialists collaborate closely with customers through voice and video communication to facilitate the completion of the claim settlement process. By streamlining the procedure, customer satisfaction is notably enhanced. A positive claims experience not only aids in client retention but also has the potential to turn claimants into loyal customers, reinforcing the importance of efficient service in the insurance industry. Ultimately, this innovative approach ensures that clients receive timely support while maintaining the integrity of the claims process.
API Access
Has API
API Access
Has API
Integrations
Guidewire
HubSpot CRM
Salesforce
Zoho CRM
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
General Magic
Country
United States
Website
generalmagic.inc/
Vendor Details
Company Name
MotionsCloud
Founded
2016
Country
Germany
Website
motionscloud.com
Product Features
Product Features
Insurance Claims Management
CRM
Claims tracking
Customer portal
Document management
EDI data exchange integrations
Electronic claims
Fraud management
Reporting