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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Prepare to access instant answers derived from your entire knowledge base, eliminating the need for tedious manual organization forever. Gems serves as your ultimate shortcut to knowledge; simply invoke Gems and pose any inquiry. You will receive concise, ready-to-use responses that encapsulate all that you and your team have learned over time. Each answer provided by Gems is backed by sources, allowing you to verify information whenever necessary. Gems meticulously scans your collective knowledge to deliver a well-rounded answer. You can easily share Gems in collaborative spaces with your colleagues and friends, enhancing collective efficiency. By utilizing Gems, you empower your team to make informed decisions swiftly and confidently.

Description

Enhance customer interactions with human agents through Agent Assist, a feature of Google Cloud’s Contact Center AI. It offers pre-prepared responses for customers to ensure timely communication. By leveraging a centralized knowledge base, it provides comprehensive answers to customer inquiries. This capability allows agents to manage 28% more conversations, leading to a reduction in operational expenses, shorter average hold times for customers, and an improved capacity to manage peak traffic effectively. Customer satisfaction can see a boost of 10% thanks to the delivery of consistent, high-quality responses, and the training process becomes faster as agents learn from top performers. The implementation of Smart Reply can decrease abandoned chats by enabling response times that are 15% quicker, utilizing rapid answers sourced from the central knowledge base. Furthermore, Agent Assist suggests effective phrases used by successful agents, enhancing the quality and uniformity of the customer experience. This system also recommends relevant knowledge base content to assist agents in addressing customer issues more effectively, thereby minimizing wait times and ensuring customers receive precise information. Overall, the combination of these features streamlines the customer support process, making it more efficient and effective.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Avaya Experience Platform
Cisco Unified Contact Center
Dropbox
Elastic Observability
Figma
Five9
Gmail
Google Chrome
Jira
Linear
Microsoft Excel
Microsoft OneNote
Microsoft PowerPoint
Microsoft SharePoint
Microsoft Word
Miro
Notion
Safari
Todoist
[24]7.ai

Integrations

Avaya Experience Platform
Cisco Unified Contact Center
Dropbox
Elastic Observability
Figma
Five9
Gmail
Google Chrome
Jira
Linear
Microsoft Excel
Microsoft OneNote
Microsoft PowerPoint
Microsoft SharePoint
Microsoft Word
Miro
Notion
Safari
Todoist
[24]7.ai

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$0.06 per session
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Gems

Website

www.gems.so/

Vendor Details

Company Name

Google

Founded

1998

Country

United States

Website

cloud.google.com/agent-assist

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