Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Prepare to access instant answers derived from your entire knowledge base, eliminating the need for tedious manual organization forever. Gems serves as your ultimate shortcut to knowledge; simply invoke Gems and pose any inquiry. You will receive concise, ready-to-use responses that encapsulate all that you and your team have learned over time. Each answer provided by Gems is backed by sources, allowing you to verify information whenever necessary. Gems meticulously scans your collective knowledge to deliver a well-rounded answer. You can easily share Gems in collaborative spaces with your colleagues and friends, enhancing collective efficiency. By utilizing Gems, you empower your team to make informed decisions swiftly and confidently.

Description

Enhance customer interactions with human agents through Agent Assist, a feature of Google Cloud’s Contact Center AI. It offers pre-prepared responses for customers to ensure timely communication. By leveraging a centralized knowledge base, it provides comprehensive answers to customer inquiries. This capability allows agents to manage 28% more conversations, leading to a reduction in operational expenses, shorter average hold times for customers, and an improved capacity to manage peak traffic effectively. Customer satisfaction can see a boost of 10% thanks to the delivery of consistent, high-quality responses, and the training process becomes faster as agents learn from top performers. The implementation of Smart Reply can decrease abandoned chats by enabling response times that are 15% quicker, utilizing rapid answers sourced from the central knowledge base. Furthermore, Agent Assist suggests effective phrases used by successful agents, enhancing the quality and uniformity of the customer experience. This system also recommends relevant knowledge base content to assist agents in addressing customer issues more effectively, thereby minimizing wait times and ensuring customers receive precise information. Overall, the combination of these features streamlines the customer support process, making it more efficient and effective.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Avaya Experience Platform No 
Cisco Unified Contact Center No 
ClickUp Yes 
Confluence Yes 
Dropbox Yes 
Elastic Observability No 
Figma Yes 
Five9 No 
Genesys Cloud CX No 
Gmail Yes 
Google Cloud Platform No 
Google Drive Yes 
LivePerson No 
Microsoft Excel Yes 
Microsoft OneNote Yes 
Microsoft PowerPoint Yes 
Microsoft SharePoint Yes 
Miro Yes 
Todoist Yes 
monday AI work platform Yes 

Integrations

Avaya Experience Platform Yes 
Cisco Unified Contact Center Yes 
ClickUp No 
Confluence No 
Dropbox No 
Elastic Observability Yes 
Figma No 
Five9 Yes 
Genesys Cloud CX Yes 
Gmail No 
Google Cloud Platform Yes 
Google Drive No 
LivePerson Yes 
Microsoft Excel No 
Microsoft OneNote No 
Microsoft PowerPoint No 
Microsoft SharePoint No 
Miro No 
Todoist No 
monday AI work platform No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$0.06 per session
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Gems

Website

www.gems.so/

Vendor Details

Company Name

Google

Founded

1998

Country

United States

Website

cloud.google.com/agent-assist

Product Features

Alternatives

Cassidy Reviews

Cassidy

Cassidy AI

Alternatives

Cognigy.AI Reviews

Cognigy.AI

NiCE Cognigy