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Average Ratings 0 Ratings
Description
Gemini for healthcare serves as a governed AI agent solution tailored for various entities within the healthcare sector, including health systems, medical groups, health plans, payers, and technology teams. It is designed with reusable healthcare capabilities and secure connectors, enabling it to manage clinical, financial, and administrative processes across current EHR, claims, coverage, and enterprise systems. The platform is capable of performing a variety of tasks such as compiling patient records, organizing appointments, preparing materials for prior-authorization and appeals, assessing requests in line with plan policies, and clarifying benefits along with estimated costs derived from plan documents. Organizations are empowered to customize these skills to align with their specific rules and workflows while maintaining source-system permissions and ensuring that EHR connections are read-only to safeguard data integrity. Additional features include comprehensive audit logs, references to underlying records and policies, and options for selecting models to facilitate governed agent workflows. Rather than functioning as a standalone healthcare application, it is currently available as a preview on Google Cloud, indicating a strategic approach to integrating AI into healthcare operations. This innovative solution aims to enhance efficiency and streamline processes within the healthcare ecosystem, paving the way for more effective patient care and management.
Description
Hello Patient is an innovative healthcare AI enterprise, offering a product known as Mia, which serves as an AI receptionist that manages patient interactions through voice, text, and web chat at all hours. Various multi-location medical practices and consumer health brands utilize Mia to facilitate a greater volume of conversations without the need for additional staff.
In the front office, Mia efficiently answers calls, schedules appointments, manages new-patient intake processes, verifies insurance information, processes refill requests, and handles payment collection. In addition to her front desk duties, she also follows up post-visit, converts referrals, conducts recall outreach, and manages any outstanding balances.
When human intervention is necessary, Mia seamlessly transfers the call with complete contextual information, refrains from giving any medical guidance, and meticulously logs each interaction. Furthermore, she integrates with the electronic health record (EHR), practice management, and customer relationship management (CRM) systems used by practices, monitors the live schedule, and efficiently coordinates bookings. With Mia managing 100% of incoming calls, front desk staff can remain focused on patient care, resulting in a significant increase of around 20% in appointment bookings for practices. Notably, Hello Patient adheres to HIPAA regulations, ensuring patient privacy and security.
API Access
Has API
No
API Access
Has API
No
Integrations
AdvancedMD
No
Alteryx
Yes
Covetrus Pulse
No
EPIC Agent CRM
No
Freshdesk
No
Google Workspace
Yes
HubSpot AEO
No
Infinitus
Yes
Keragon
Yes
Microsoft 365
Yes
Integrations
AdvancedMD
Yes
Alteryx
No
Covetrus Pulse
Yes
EPIC Agent CRM
Yes
Freshdesk
Yes
Google Workspace
No
HubSpot AEO
Yes
Infinitus
No
Keragon
No
Microsoft 365
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
Usage based (per conversation). Charged per minute and conversation (for text and web chat)
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Founded
1998
Country
United States
Website
cloud.google.com/gemini/healthcare
Vendor Details
Company Name
Hello Patient
Website
www.hellopatient.com
Product Features
Product Features
Dental
Appointment Management
Yes
Appointment Reminders
Yes
Claims Management
No
Clinical Charting
No
Imaging
No
Inventory Management
No
Patient Account Management
No
Patient Billing
Yes
Patient Records Management
Yes
Treatment Planning
No
Dermatology
Claims Management
No
EMR / EHR
No
HIPAA Compliant
Yes
Image Management
No
Inventory Management
No
Patient Portal
No
Progress Notes
No
Scheduling
Yes
Treatment Plans
No
Optometry
Appointment Management
Yes
Insurance Management
No
Inventory Management
No
Patient Records
Yes
Recall Tracking
Yes
Patient Engagement
Appointment Scheduling
Yes
Care Planning
Yes
Collaboration
Yes
Messaging
Yes
Mobile Access
Yes
Patient Education
Yes
Patient Portal
No
Personal Health Record
Yes
Progress Tracking
Yes
Self Management
No
Patient Scheduling
Analytics/Reporting
Yes
Approval Process Control
No
HIPAA Compliant
Yes
Mobile Access
Yes
Notifications/Alerts
Yes
Online Scheduling
Yes
Patient Communications
Yes
Patient Intake
Yes
Patient Portal
Yes
Patient Records Management
Yes
Payment Processing
Yes
Reminders
Yes
SMS Messaging
Yes
Alternatives
No Alternatives