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features 0 out of 5 stars
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Average Ratings 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

No User Reviews. Be the first to provide a review:

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Description

Gemini for healthcare serves as a governed AI agent solution tailored for various entities within the healthcare sector, including health systems, medical groups, health plans, payers, and technology teams. It is designed with reusable healthcare capabilities and secure connectors, enabling it to manage clinical, financial, and administrative processes across current EHR, claims, coverage, and enterprise systems. The platform is capable of performing a variety of tasks such as compiling patient records, organizing appointments, preparing materials for prior-authorization and appeals, assessing requests in line with plan policies, and clarifying benefits along with estimated costs derived from plan documents. Organizations are empowered to customize these skills to align with their specific rules and workflows while maintaining source-system permissions and ensuring that EHR connections are read-only to safeguard data integrity. Additional features include comprehensive audit logs, references to underlying records and policies, and options for selecting models to facilitate governed agent workflows. Rather than functioning as a standalone healthcare application, it is currently available as a preview on Google Cloud, indicating a strategic approach to integrating AI into healthcare operations. This innovative solution aims to enhance efficiency and streamline processes within the healthcare ecosystem, paving the way for more effective patient care and management.

Description

Hello Patient is an innovative healthcare AI enterprise, offering a product known as Mia, which serves as an AI receptionist that manages patient interactions through voice, text, and web chat at all hours. Various multi-location medical practices and consumer health brands utilize Mia to facilitate a greater volume of conversations without the need for additional staff. In the front office, Mia efficiently answers calls, schedules appointments, manages new-patient intake processes, verifies insurance information, processes refill requests, and handles payment collection. In addition to her front desk duties, she also follows up post-visit, converts referrals, conducts recall outreach, and manages any outstanding balances. When human intervention is necessary, Mia seamlessly transfers the call with complete contextual information, refrains from giving any medical guidance, and meticulously logs each interaction. Furthermore, she integrates with the electronic health record (EHR), practice management, and customer relationship management (CRM) systems used by practices, monitors the live schedule, and efficiently coordinates bookings. With Mia managing 100% of incoming calls, front desk staff can remain focused on patient care, resulting in a significant increase of around 20% in appointment bookings for practices. Notably, Hello Patient adheres to HIPAA regulations, ensuring patient privacy and security.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AdvancedMD No 
Alteryx Yes 
Covetrus Pulse No 
EPIC Agent CRM No 
Freshdesk No 
Google Workspace Yes 
HubSpot AEO No 
Infinitus Yes 
Keragon Yes 
Microsoft 365 Yes 
ModMed No 
Oracle Health Yes 
ServiceNow Yes 
Suki Yes 
UiPath Yes 
Veradigm EHR No 
Zenoti No 
athenaOne No 
eClinicalWorks No 

Integrations

AdvancedMD Yes 
Alteryx No 
Covetrus Pulse Yes 
EPIC Agent CRM Yes 
Freshdesk Yes 
Google Workspace No 
HubSpot AEO Yes 
Infinitus No 
Keragon No 
Microsoft 365 No 
ModMed Yes 
Oracle Health No 
ServiceNow No 
Suki No 
UiPath No 
Veradigm EHR Yes 
Zenoti Yes 
athenaOne Yes 
eClinicalWorks Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Usage based (per conversation). Charged per minute and conversation (for text and web chat)
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Google

Founded

1998

Country

United States

Website

cloud.google.com/gemini/healthcare

Vendor Details

Company Name

Hello Patient

Website

www.hellopatient.com

Product Features

Dental

Appointment Management Yes 
Appointment Reminders Yes 
Claims Management No 
Clinical Charting No 
Imaging No 
Inventory Management No 
Patient Account Management No 
Patient Billing Yes 
Patient Records Management Yes 
Treatment Planning No 

Dermatology

Claims Management No 
EMR / EHR No 
HIPAA Compliant Yes 
Image Management No 
Inventory Management No 
Patient Portal No 
Progress Notes No 
Scheduling Yes 
Treatment Plans No 

Optometry

Appointment Management Yes 
Insurance Management No 
Inventory Management No 
Patient Records Yes 
Recall Tracking Yes 

Patient Engagement

Appointment Scheduling Yes 
Care Planning Yes 
Collaboration Yes 
Messaging Yes 
Mobile Access Yes 
Patient Education Yes 
Patient Portal No 
Personal Health Record Yes 
Progress Tracking Yes 
Self Management No 

Patient Scheduling

Analytics/Reporting Yes 
Approval Process Control No 
HIPAA Compliant Yes 
Mobile Access Yes 
Notifications/Alerts Yes 
Online Scheduling Yes 
Patient Communications Yes 
Patient Intake Yes 
Patient Portal Yes 
Patient Records Management Yes 
Payment Processing Yes 
Reminders Yes 
SMS Messaging Yes 

Alternatives

No Alternatives

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