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Description
Empower enterprise agents, brokers, and advisors to facilitate impactful and valuable engagements through various digital channels. Each agent receives a tailored website that utilizes enterprise-level content for enhanced interaction. By connecting with customers at the most appropriate moments, agents ensure relevance and convenience in their communications. The personalized websites serve as tools for agents to generate high-quality leads while effectively marketing and selling across all digital platforms. They can initiate automated yet individualized campaigns that not only save time but also allow a greater focus on business growth. Additionally, agents have the capability to track their campaigns, providing real-time insights into the entire distribution process from start to finish. Achieving FINRA/SEC/IIROC/FCA compliance becomes straightforward by keeping a watchful eye on digital communications between agents and customers. Furthermore, seamless integration with existing legacy systems, content repositories, and marketing platforms enhances both efficiency and intelligence in operations. This holistic approach ultimately positions agents for greater success in a competitive marketplace.
Description
Oracle Service enables organizations to forecast service demands, streamline processes, and provide customized responses, while effectively integrating both self-service and assisted support models. It features robust and intelligent solutions tailored for B2B, B2C, and field service, ensuring customers can access the assistance they need, whenever and wherever it is required. This system aids users in discovering answers on websites or through digital assistants, empowering agents to foresee and address inquiries with informed responses and relevant information. By utilizing Oracle Service, businesses can offer personalized, proactive, and timely customer support, maintaining a comprehensive and cohesive overview of all customer interactions. Striking a balance between self-service and assisted service fosters significant relationships through the communication channels that customers favor. Moreover, the platform's array of digital tools facilitates an always-on, tailored, and seamless customer service experience, enabling service agents to concentrate on more complex or escalated issues that require their expertise. This holistic approach ultimately enhances overall customer satisfaction and loyalty.
API Access
Has API
API Access
Has API
Integrations
Chatbox
Oracle B2C Service
Oracle CRM On Demand
Oracle Cloud CX
Oracle Digital Assistant
Oracle Field Service
Oracle In-Memory Cost Management
Oracle Intelligent Advisor
Oracle Knowledge Management
Oracle Marketing
Integrations
Chatbox
Oracle B2C Service
Oracle CRM On Demand
Oracle Cloud CX
Oracle Digital Assistant
Oracle Field Service
Oracle In-Memory Cost Management
Oracle Intelligent Advisor
Oracle Knowledge Management
Oracle Marketing
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Gefen Technologies
Founded
2014
Country
Israel
Website
gefentechnologies.com
Vendor Details
Company Name
Oracle
Founded
1977
Country
United States
Website
www.oracle.com/cx/service/
Product Features
Email Marketing
A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking