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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Drawing on over two decades of expertise from CORE, GENESYS represents Vitech's cutting-edge software that facilitates interconnected systems engineering throughout the organization. Completely redesigned, GENESYS adopts established model-centric methodologies while incorporating contemporary technologies within a fully open architecture. This innovation results in the strength of a comprehensive Model-Based Systems Engineering (MBSE) ecosystem, seamlessly integrated with the convenience of modern office applications, tailored to meet your data needs. By merging a reliable, model-centric systems engineering strategy with an architecture suitable for enterprise use, GENESYS empowers you to implement MBSE effectively and uniformly across your project teams. Moreover, GENESYS eliminates uncertainty in implementation and provides context-driven modeling solutions for intricate systems engineering challenges, ensuring your projects are executed with precision and clarity. With its user-friendly interface and robust functionalities, GENESYS sets a new standard in systems engineering software.

Description

vInteract Cloud offers a robust contact center solution through Genesys Engage, tailored for businesses seeking a dependable and secure cloud infrastructure with a reliability rate of 99.99%. Built to scale alongside your organization, vInteract is fully customizable and operates within AWS and Azure's tier 3 data centers, ensuring optimal security. Provided by Voxai, this versatile cloud solution caters to enterprises of all sizes, functioning as an open and scalable platform that enhances routing efficiencies through the advanced Genesys Engage routing capabilities. With comprehensive features to meet the demands of even the most intricate enterprise contact centers, vInteract includes full omnichannel routing (such as agent, skills, and predictive), sophisticated self-service options, multimedia support, analytics, workforce management, and more. The cloud components are strategically deployed in an active/active configuration, utilizing availability zones to guarantee maximum service availability. By leveraging the strengths of AWS or Azure, our data centers hold certifications for SSAE-16, PCI, HIPAA, FEDRAMP, SOC, and a variety of other regulatory standards, ensuring compliance and security for our clients. Ultimately, vInteract Cloud empowers organizations to optimize their customer engagement strategies while maintaining high standards of reliability and performance.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Chatterbox
Gears
Graphlogic GL Platform
Modulate Velma
Syndeia
onePLE

Integrations

Chatterbox
Gears
Graphlogic GL Platform
Modulate Velma
Syndeia
onePLE

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Vitech Corporation

Website

www.vitechcorp.com

Vendor Details

Company Name

Voxai Solutions

Founded

2005

Country

United States

Website

www.voxai.com/#!/page/vinteract/5c6eb21a93093476257d8a14

Product Features

Enterprise Architecture

Application Portfolio Management
Architecture Governance
Capability Mapping
Diagramming
Idea Management
Modeling & Simulation
Project Management
Risk Assessment
Transformation Roadmapping
Version Control

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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