Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Futura offers a comprehensive and fully integrated software solution tailored for enterprise retail operations, specifically catering to the needs of dynamic multi-channel lifestyle retailers like yourself. This solution encompasses everything required for success, ranging from an advanced, feature-rich EPOS system to essential head office management functionalities, all enabled by immediate access to seamless, real-time data for informed decision-making. Critical operations such as merchandise planning, purchasing, receiving goods, allocating stock to branches, managing customer orders, executing replenishments, controlling inventory, facilitating inter-branch transfers, and generating detailed reports and business intelligence are all included, alongside CRM and loyalty programs. Additionally, its modular design allows you to select only the components you need, and it is fully scalable to adapt to your business growth. Supporting a variety of business models—including single outlets, branch networks, department stores, online sales, concessions, and franchise operations—this solution is equipped with multi-language and multi-currency functionalities to ensure global applicability. With Futura, you can confidently manage your retail operations while focusing on delivering the best customer experience.
Description
WWS Customer Management is a comprehensive solution aimed at equipping banks with the necessary technology to bolster and refine the role of their branches in fostering customer relationships and loyalty. Achieving this objective involves creating a more engaging in-branch experience through tailored interactions, whether via self-service kiosks or with staff members. From the instant visitors, including both customers and potential clients, enter the branch, they receive unwavering attention, which significantly boosts customer satisfaction and retention rates. In the banking sector, branches encounter a myriad of challenges as they strive to reduce operational expenses while enhancing their engagement with customers to be more effective and efficient. This need arises during a period when customers are increasingly selective and demand a cohesive, fluid omnichannel experience. The WWS Customer Management solution serves as a strategic approach to tackle these issues by improving how branches welcome and assist visitors, ultimately leading to a more personalized banking experience. By focusing on these enhancements, the solution not only addresses current challenges but also positions branches to better adapt to the evolving expectations of their clientele.
API Access
Has API
API Access
Has API
Integrations
Alumio
Nominow
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Futura Retail Solutions
Founded
1992
Country
United Kingdom
Website
www.futura4retail.co.uk/solutions/enterprise-retail-system
Vendor Details
Company Name
Auriga
Country
United States
Website
www.aurigaspa.com/en/banking/products-and-solutions/branch/wws-customer-management/
Product Features
Retail Management
CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management