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ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Average Ratings 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

No User Reviews. Be the first to provide a review:

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Description

FusionDMS is a comprehensive software solution designed specifically for managing disputes within community banks and credit unions. It effectively consolidates the processes of intake and case tracking for various dispute types, including debit and credit card issues, ACH transactions, ATM disputes, checks, and remittance transfers. With this tool, staff members can efficiently route cases, keep track of their status, adhere to Regulation E deadlines and alerts, document their investigative processes, and ensure a thorough audit trail is maintained. The platform facilitates workflows for chargebacks, representments, and arbitration, enhancing the overall efficiency of dispute management. One notable feature is the Chargeback Intercept, which allows merchants to examine card disputes that qualify and provide a credit before a formal chargeback is initiated. FusionDMS seamlessly collaborates with third-party investigators and can integrate with core systems from notable financial technology companies such as Jack Henry, Fiserv, FIS, DCI, CSI, and Finastra. Institutions have the flexibility to deploy the software on their own servers or utilize FIntegrate’s environment hosted on AWS. Additionally, FusionDMS meticulously tracks disputes from their initial intake all the way through to resolution, ensuring a smooth and transparent process for all parties involved. By implementing this software, financial institutions can significantly improve their dispute resolution capabilities and enhance customer satisfaction.

Description

Verdivo is an innovative platform that leverages AI technology to streamline chargeback management for ecommerce and subscription businesses, effectively automating the prevention, analysis, and response to payment disputes within their payment networks. It manages the entire chargeback process, from monitoring alerts in real-time to generating evidence and submitting representments automatically, thus minimizing the manual effort required for handling disputes. By integrating directly with payment processors like Shopify and Stripe, Verdivo ensures seamless synchronization of transaction data, facilitating the creation of AI-based responses that are customized according to issuer behaviors and merchant sectors. The platform's continuous learning from past disputes enhances its ability to improve win rates and stay responsive to shifting fraud patterns, while its alert features, including RDR, CDRN, and Ethoca, empower merchants to preemptively address fraudulent transactions before they escalate to chargebacks. Additionally, Verdivo offers comprehensive analytics dashboards that display recovery metrics, BIN analysis, and performance insights, enabling teams to assess risk and return on investment in real time. This holistic approach not only protects merchants from losses but also equips them with the tools necessary for informed decision-making.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Authorize.Net No 
Ethoca No 
Finastra Yes 
Fiserv Yes 
Shopify No 
Stripe No 

Integrations

Authorize.Net Yes 
Ethoca Yes 
Finastra No 
Fiserv No 
Shopify Yes 
Stripe Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$18.50 per alert
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

FIntegrate Technology

Founded

2009

Country

United States

Website

fintegratetech.com

Vendor Details

Company Name

Verdivo

Country

United States

Website

verdivo.io

Product Features

Banking

ATM Management No 
Compliance Tracking No 
Corporate Banking No 
Credit Card Management No 
Credit Union No 
Investment Banking No 
Multi-Branch No 
Online Banking No 
Private Banking No 
Retail Banking No 
Risk Management No 
Securities Management No 
Transaction Monitoring No 

Product Features

Chargeback Management

Chargeback Dispute Management No 
Chargeback Insurance No 
Chargeback Prevention No 
Chargeback Recovery No 
For Banks / Issuers No 
For Merchants No 
For Suppliers / Manufacturers / Distributors No 
Fraud Detection No 
Reporting / Analytics No 

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