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Average Ratings 0 Ratings
Description
FusionDMS is a comprehensive software solution designed specifically for managing disputes within community banks and credit unions. It effectively consolidates the processes of intake and case tracking for various dispute types, including debit and credit card issues, ACH transactions, ATM disputes, checks, and remittance transfers. With this tool, staff members can efficiently route cases, keep track of their status, adhere to Regulation E deadlines and alerts, document their investigative processes, and ensure a thorough audit trail is maintained. The platform facilitates workflows for chargebacks, representments, and arbitration, enhancing the overall efficiency of dispute management. One notable feature is the Chargeback Intercept, which allows merchants to examine card disputes that qualify and provide a credit before a formal chargeback is initiated. FusionDMS seamlessly collaborates with third-party investigators and can integrate with core systems from notable financial technology companies such as Jack Henry, Fiserv, FIS, DCI, CSI, and Finastra. Institutions have the flexibility to deploy the software on their own servers or utilize FIntegrate’s environment hosted on AWS. Additionally, FusionDMS meticulously tracks disputes from their initial intake all the way through to resolution, ensuring a smooth and transparent process for all parties involved. By implementing this software, financial institutions can significantly improve their dispute resolution capabilities and enhance customer satisfaction.
Description
Companies ranging from emerging startups to established financial entities utilize Midigator’s technology to combat, analyze, and prevent chargebacks. The platform offers a robust, multi-faceted strategy for managing disputes and reducing chargeback occurrences. By addressing refund transaction disputes proactively, merchants can avert chargebacks and maintain their account integrity while preventing threshold violations. It is essential to pinpoint the root causes of transaction disputes to effectively resolve them at their origin. Investing in long-term solutions is far more beneficial than relying on temporary fixes. By linking chargebacks with their corresponding order data, businesses can efficiently gather persuasive evidence and experience thorough reporting. This process not only enhances return on investment but also ensures that companies only engage in disputes they can confidently win, tailoring their responses according to specific reason codes to maximize revenue recovery. Furthermore, the platform offers unprecedented efficiency in managing chargeback responses, significantly reducing the burden of labor-intensive and time-consuming tasks, allowing businesses to focus on growth and customer satisfaction.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
29 Next
No
Authorize.Net
No
Braintree
No
Ethoca
No
Finastra
Yes
First Data
No
Fiserv
Yes
Maxio
No
OpenPath
No
Paysafe
No
Integrations
29 Next
Yes
Authorize.Net
Yes
Braintree
Yes
Ethoca
Yes
Finastra
No
First Data
Yes
Fiserv
No
Maxio
Yes
OpenPath
Yes
Paysafe
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
FIntegrate Technology
Founded
2009
Country
United States
Website
fintegratetech.com
Vendor Details
Company Name
Midigator
Founded
2013
Country
United States
Website
midigator.com
Product Features
Banking
ATM Management
No
Compliance Tracking
No
Corporate Banking
No
Credit Card Management
No
Credit Union
No
Investment Banking
No
Multi-Branch
No
Online Banking
No
Private Banking
No
Retail Banking
No
Risk Management
No
Securities Management
No
Transaction Monitoring
No
Product Features
Chargeback Management
Chargeback Dispute Management
No
Chargeback Insurance
No
Chargeback Prevention
No
Chargeback Recovery
No
For Banks / Issuers
No
For Merchants
Yes
For Suppliers / Manufacturers / Distributors
No
Fraud Detection
No
Reporting / Analytics
No