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Description
Empower your service desk agents to focus on critical issues while FootPrints handles the routine tasks seamlessly. With features like email support and automated workflows for approvals and ticket assignments, you can trust that FootPrints operates efficiently without requiring constant oversight. Its rapid implementation, ready-to-use best-practice templates, adaptable licensing plans, and minimal hardware needs establish FootPrints as the preferred choice for service management. Elevate your service desk operations beyond the basics with straightforward integrations and a capacity to evolve as your organization expands. Additionally, FootPrints enables you to manage various functions such as project management, bug tracking, HR, and facilities all within a single application, streamlining your processes effectively. This comprehensive approach allows for enhanced collaboration and productivity across multiple departments.
Description
scoutPRIME® offers a comprehensive, continuous perspective on the internet infrastructure that matters most to you, including your own systems, those of third-party vendors, and your supply chain, thus providing an evaluation of your external threat environment while ensuring ongoing situational awareness to grasp your current attack surface and associated risk levels. Utilizing distinctive foot-printing abilities and mapping tools, scoutPRIME enhances the efficiency of your analysts and operators in detecting risks and vulnerabilities across the entire public-facing internet, integrating these discoveries with high-quality threat intelligence to underscore critical areas of concern. This process effectively transforms threat intelligence into actionable insights, allowing you to better prioritize your mitigation strategies and response efforts. Rather than merely relying on a risk score, scoutPRIME’s extensive features empower you to delve deeper into understanding the cybersecurity stance of not only your organization but also that of your second- and third-party vendors, thus facilitating a more comprehensive approach to risk management. In this way, scoutPRIME helps organizations navigate the complexities of cyber threats with greater awareness and informed decision-making.
API Access
Has API
API Access
Has API
Integrations
ActiveControl
ICR Evolution
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
BMC Software
Founded
1980
Country
United States
Website
www.footprintsservicedesk.com/
Vendor Details
Company Name
LookingGlass Cyber Solutions
Founded
2009
Country
United States
Website
lookingglasscyber.com/solutions/scoutprime/
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
