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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Fluent Commerce is a cloud-based software company that specializes in smart order management for omnichannel merchants. Fluent Order Management platform can be fully managed in cloud and is code-free. It contains the essential components of unified commerce: distributed order management, in-store tooling inventory & location management customer service, fulfilment optimization and reporting. This allows retailers and brands to quickly increase revenue, lower costs, and win in the convenience war. Fluent Commerce works with regional and global brands like JD Sports, Samsung and Australia Post.

Description

Reduce expenses and promote effective growth with a customer-centric order management system. Enhance the efficiency of omnichannel order management by providing agents with a consolidated view across all channels, enabling them to effortlessly manage and adjust orders. Streamline orders to optimize for cost, speed, and sustainability through real-time inventory insights. Leverage automation and artificial intelligence to identify the most cost-effective workflows. Cater to demand flexibly with user-friendly tools and top-tier technology and resources. Amplify order volume while decreasing costs through these innovative features. Elevate support levels by consolidating order history and customer data into one accessible view. Enhance customer satisfaction by fulfilling orders more swiftly and economically. Integrate commerce experiences with visibility into real-time inventory management. Further elevate customer service and automation capabilities. Combine the strengths of Order Servicing with Service Cloud to deliver a truly cohesive experience for your customers. Ultimately, save time and boost profitability through efficient omnichannel fulfillment strategies, ensuring that your business remains competitive in a rapidly evolving marketplace.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Canopy Yes 
1440 No 
Arithon Yes 
Elastic Path Yes 
Emporix Yes 
Marigold Engage+ Yes 
Pendula Yes 
Pivotree Yes 
Salesforce No 
Versori Yes 
eBay Yes 

Integrations

Canopy Yes 
1440 Yes 
Arithon No 
Elastic Path No 
Emporix No 
Marigold Engage+ No 
Pendula No 
Pivotree No 
Salesforce Yes 
Versori No 
eBay No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$0.15 per order
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Fluent Commerce

Country

Australia

Website

www.fluentcommerce.com

Vendor Details

Company Name

Salesforce

Country

United States

Website

www.salesforce.com/products/commerce-cloud/ecommerce/order-management/

Product Features

Inventory Management

Alerts/Notifications Yes 
Barcoding / RFID No 
Forecasting No 
Inventory Optimization Yes 
Kitting No 
Manufacturing Inventory Management No 
Mobile Access No 
Multi-Channel Management Yes 
Product Identification No 
Reorder Management No 
Reporting/Analytics No 
Retail Inventory Management Yes 
Supplier Management No 
Warehouse Management Yes 

Order Management

Back Order Management Yes 
Catalog Management Yes 
Inventory Management Yes 
Order Entry Yes 
Order Fulfillment Yes 
Order Tracking Yes 
Recurring Orders Yes 
Returns Management Yes 
Shipping Management Yes 
Special Order Management Yes 

Product Features

Order Management

Back Order Management No 
Catalog Management No 
Inventory Management No 
Order Entry No 
Order Fulfillment No 
Order Tracking No 
Recurring Orders No 
Returns Management No 
Shipping Management No 
Special Order Management No 

Alternatives

Alternatives