Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
FlowTux is an innovative platform that leverages artificial intelligence for IT service management (ITSM) and helpdesk functions, enabling the automatic triage, diagnosis, and resolution of support tickets. By consolidating issues from various sources such as Slack, WhatsApp, email, Sentry, Datadog, and GitHub into one unified queue, it allows engineers to maintain focus on their core tasks without interruption from routine triage activities. The platform's AI component, known as Tux AI, efficiently indexes your codebase and keeps this information updated with each code merge. Tux AI is capable of interpreting stack traces, identifying the relevant files and pull requests affected by issues, and can autonomously resolve common problems, even executing pre-approved fixes directly on the user's device. FlowTux claims that nearly 50% of support tickets are resolved without the need for human assistance, significantly enhancing productivity and response times in IT support environments. This robust functionality not only streamlines operations but also empowers teams to prioritize more complex challenges.
Description
Servicely is a cloud-based enterprise service management solution that caters to organizations overseeing IT and employee services across various departments. The platform integrates a service management system with AI-driven agents that facilitate service tasks through regulated workflows. IT departments can handle incidents, requests, changes, problems, knowledge management, service catalogs, and other related processes, while the platform also allows organizations to broaden service delivery to include HR, finance, and legal sectors. It offers customizable workflows, automation features, approval processes, and service portals, enabling employees to interact via web interfaces and communication channels like Microsoft Teams and Slack. Designed for enterprises aiming to streamline service operations within a unified platform, Servicely not only modernizes IT service management but also automates routine tasks while ensuring that human judgment is retained for decisions and actions that necessitate it. Ultimately, this approach enhances operational efficiency and fosters better collaboration across departments.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Google Workspace
No
Jira
No
Lansweeper
No
Microsoft 365
No
Microsoft Entra ID
No
Microsoft Graph
No
Microsoft Intune
No
Microsoft Teams
No
NetSuite
No
NinjaOne
No
Integrations
Google Workspace
Yes
Jira
Yes
Lansweeper
Yes
Microsoft 365
Yes
Microsoft Entra ID
Yes
Microsoft Graph
Yes
Microsoft Intune
Yes
Microsoft Teams
Yes
NetSuite
Yes
NinjaOne
Yes
Pricing Details
$79/month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
FlowTux
Website
flowtux.com
Vendor Details
Company Name
Servicely
Founded
2019
Country
Australia
Website
www.servicely.ai/