Average Ratings 0 Ratings
Average Ratings 2 Ratings
Description
Floodlight simplifies hospitality analytics by allowing you to easily connect your data, which it then processes to calculate and visualize essential metrics, equipping you with the insights necessary for making impactful business decisions. With our real-time application and engaging dashboards, you can effectively monitor your revenue performance. Leverage your data to pinpoint the categories and products that will propel your business forward. Maximize your team's potential by acknowledging and rewarding exceptional performance. Establish revenue objectives to track and enhance ongoing performance. Our intuitive yet powerful dashboards enable you to effortlessly identify critical trends and gain valuable performance insights. Furthermore, explore your data more thoroughly with our outcome-driven reports, which help uncover opportunities for sustainable performance enhancement and growth. Ultimately, Floodlight empowers you to make informed decisions that can significantly drive your business's success.
Description
Zendesk Explore offers businesses the analytics necessary to assess and enhance the overall customer experience effectively. Leveraging data is essential for crafting the optimal customer journey, and with Zendesk Explore, businesses can easily access crucial customer insights that foster a deeper comprehension of both their customers and operations. Customer support can take place across various platforms, such as email, chat, phone, and social media, making it essential to utilize an analytics tool that can adapt to these diverse environments. Explore seamlessly aggregates data from all channels, allowing you to monitor customer interactions with your brand while maintaining coherence in the analysis. The platform features built-in best practice dashboards and analyses, equipping teams of all sizes with the essential metrics needed to pursue their goals effectively. You can evaluate team performance, assess operational metrics, or gain insights into customer experiences, ensuring that no aspect is overlooked. Regardless of the specific needs, Explore provides a dedicated dashboard to fulfill them efficiently, empowering organizations to stay ahead in a competitive market.
API Access
Has API
API Access
Has API
Integrations
Alhena
Campaign Monitor
Konnectify
Mailchimp
Okta
Simplesat
Slack
Sunshine Conversations
Zapier
Zendesk
Integrations
Alhena
Campaign Monitor
Konnectify
Mailchimp
Okta
Simplesat
Slack
Sunshine Conversations
Zapier
Zendesk
Pricing Details
$30 per month
Free Trial
Free Version
Pricing Details
$9 per agent per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Floodlight Analytics
Country
Australia
Website
floodlightanalytics.com
Vendor Details
Company Name
Zendesk
Founded
2007
Country
United States
Website
www.zendesk.com/explore/
Product Features
Business Intelligence
Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Marketing Analytics
A/B Testing
Campaign Management
Channel Attribution
Customer Journey Mapping
Dashboard
Performance Metrics
Predictive Analytics
ROI Tracking
Social Media Metrics
Website Analytics
Predictive Analytics
AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis
Reporting
Customizable Dashboard
Data Source Connectors
Drag & Drop
Drill Down
Email Reports
Financial Reports
Forecasting
Marketing Reports
OLAP
Report Export
Sales Reports
Scheduled / Automated Reports
Web Analytics
Campaign Management
Conversion Tracking
Form Analytics
Goal Tracking
Keyword Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking