Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Easily record your screen and create quick clips or dynamic demonstrations and training videos with FlashBack Screen Recorder, which offers the quickest method to capture and edit video content. You can record everything displayed on your PC screen, including your desktop, web pages, and video calls, while also incorporating audio from your microphone and webcam. With its intuitive editing features, you can enhance your clips and polish the footage to perfection. Highlight essential elements by adding captions and arrows, ensuring that your audience grasps the key points. Once you've finished editing, you have the option to export your video in various formats or upload it directly to platforms like YouTube or FlashBack Connect. With FlashBack, sharing your screen recordings becomes a seamless and efficient process, allowing you to engage your audience effectively.
Description
Elevate the customer support experience by leveraging the Video Reply app for Zendesk, which allows you to record and dispatch video responses directly within ticket communications, moving beyond simple text exchanges. Although it holds great promise, the use of video in customer support remains surprisingly limited. Video replies present an excellent opportunity to quickly create product demonstrations, introduce yourself personally, or showcase effective solutions. This approach not only fosters trust but also accelerates the resolution process for tickets, leading to enhanced customer satisfaction overall.
With Video Reply, you can record videos straight from Zendesk tickets or choose from a curated library within the app. Utilize video to craft informative tutorials that detail the steps needed to address customer problems effectively. You also have the option to save your videos in the library for easy access in the future. Additionally, you can request videos from customers to gain deeper insights into their concerns and requirements. Organize your video content using tags for easy retrieval and classification. Furthermore, you can design customized video page previews for your recipients, ensuring a more engaging and tailored communication experience.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Zendesk
No
Pricing Details
Free
Free - record with no watermark, no time limit
$29 Annual or $49 Lifetime - adds video editing
$29 Annual or $49 Lifetime - adds video editing
Free Trial
No
Free Version
Yes
Pricing Details
$19 per agent/per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Blueberry Software
Founded
2004
Country
United Kingdom
Website
www.flashbackrecorder.com
Vendor Details
Company Name
GrowthDot
Founded
2015
Country
Ukraine
Website
growthdot.com
Product Features
Screen Recording
Annotations / Drawing
Yes
Audio Capture
Yes
Backup
No
Collaboration Tools
No
File Sharing
No
Multi-Screen Recording
Yes
Screen Capture
Yes
Speech-to-Text
Yes
Video Editing
Yes
YouTube Uploading
Yes