Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

FirstVoice AI offers a cloud-based AI receptionist tailored for small and medium-sized enterprises that need to manage incoming calls during off-hours. This service efficiently addresses business calls, responds to frequent inquiries, takes messages, prioritizes urgent requests, and can transfer calls as per the chosen plan. Additionally, it is capable of managing appointments—booking, rescheduling, or canceling—through integration with various calendars and industry-specific systems, while also providing call summaries via text messages or emails. Notably, its unique speed-to-lead feature allows for prompt callbacks to new inquiries originating from supported web forms and social media leads. FirstVoice collaborates with clients to configure and test call scripts and integrations, ensuring that ongoing updates to scripts are also provided. Primarily targeting businesses in New Zealand, it serves a diverse range of sectors, including trades, clinics, salons, hospitality, and professional services. The range of integrations and functionalities depends on the connected systems and plans, with advanced software connections and lead follow-up features available for qualifying plans, enhancing overall customer service efficiency.

Description

PhoneFlow provides an innovative AI-driven phone answering service tailored for small to medium-sized enterprises. This intelligent receptionist operates around the clock, effectively managing inbound calls by discerning the caller's intent, addressing inquiries using a comprehensive knowledge base, scheduling appointments, directing calls to the appropriate personnel, and recording essential lead information along with complete transcripts and call logs. The platform features a user-friendly visual drag-and-drop workflow builder, business hours management, a seamless hybrid AI-to-human transition, call queue management, and compatibility with various applications such as HubSpot, Jobber, Clio, Wix, and Microsoft 365. Additionally, telecom, VoIP, and Managed Service Provider (MSP) partners have the opportunity to resell PhoneFlow through an exclusive reseller portal designed for their use. With a pricing structure based on prepaid minutes at $0.25 per minute, every new account is granted an initial offering of 200 free minutes without the necessity of a credit card, making it an accessible option for businesses looking to enhance their communication capabilities. Overall, PhoneFlow stands out as a comprehensive solution to streamline business communications while ensuring customer satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

No images available

Integrations

Calendly Yes 
Cliniko Yes 
Fergus Yes 
Google Calendar Yes 
HubSpot CRM Yes 
Microsoft 365 Yes 
ServiceM8 Yes 

Integrations

Calendly No 
Cliniko No 
Fergus No 
Google Calendar No 
HubSpot CRM No 
Microsoft 365 No 
ServiceM8 No 

Pricing Details

$297 NZ/month
Starter: NZ$297 per month for 200 minutes (about 65 calls), one team calendar, and 100 SMS booking confirmations. Setup is included; plans are month-to-month with no lock-in contract. Prices are in NZD; no GST is added. Extra minutes are NZ$0.65 each.
Free Trial Yes 
Free Version No 

Pricing Details

$0.25/min prepaid (200 free mi
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Digital Waves

Country

New Zealand

Website

www.firstvoice.co.nz

Vendor Details

Company Name

Electric Software

Country

United States

Website

www.myphoneflow.com

Product Features

Product Features

Alternatives

Alternatives

CallsAround Reviews

CallsAround

TetraCore