Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Accounting, billing, banking, SaaS, and eCommerce are seamlessly integrated into one comprehensive solution, specifically designed for accountants, lenders, and acquirers. FirstOfficer stands out as the pioneering reporting tool tailored for startups, offering a wealth of reliable integrations, tools, and benchmarks at your disposal. Effortlessly onboard your clients, prospects, or portfolio companies with our user-friendly system. You can customize the onboarding process to fit your unique needs, ensuring a smooth experience for your clients. Additionally, the white-label option allows you to create an onboarding experience that aligns perfectly with your brand identity. If you're contemplating whether to develop the necessary integrations independently, consider the potential challenges; you are likely to face countless edge cases, particularly with subscription billing, and the ongoing maintenance can be overwhelming. By choosing FirstOfficer, you gain access to a robust suite of features developed specifically for startups, ensuring you have everything you need to succeed. This innovative approach will not only save you time but also enhance your operational efficiency.
Description
LiveVox, a next-generation contact centre platform, powers more than 14 million interactions annually. LiveVox seamlessly integrates CRM, omnichannel, and WFO capabilities to provide exceptional customer service and agent experience. We also reduce compliance risk. Our reliable and easy-to-use technology allows for effective engagement strategies across all communication channels to improve performance in your contact centre. Our proven security and risk mitigation tools allow clients to maximize their potential in a constantly changing business environment. LiveVox has 20 years of experience in cloud contact centers. More than 500 of our global employees are based in San Francisco. There are also offices in Atlanta, Columbus, Denver, New York City, St. Louis, Medellin, Colombia, and Bangalore, India.
API Access
Has API
No
API Access
Has API
Yes
Integrations
App Store
Yes
CommunityWFM
No
FreeAgent
Yes
FreshBooks
Yes
Oreka TR
No
Plaid
Yes
ProfitWell
Yes
QuickBooks Online
Yes
QuickBooks Online Advanced
Yes
Recurly
Yes
Integrations
App Store
No
CommunityWFM
Yes
FreeAgent
No
FreshBooks
No
Oreka TR
Yes
Plaid
No
ProfitWell
No
QuickBooks Online
No
QuickBooks Online Advanced
No
Recurly
No
Pricing Details
$199 per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
FirstOfficer
Founded
2014
Country
Finland
Website
www.firstofficer.io
Vendor Details
Company Name
LiveVox
Founded
2000
Country
United States
Website
www.livevox.com
Product Features
Financial Management
Budgeting & Forecasting
No
Cash Management
No
Consolidation / Roll-Up
No
Currency Management
No
Financial Reporting
No
Investment Management
No
Project Management
No
Revenue Recognition
No
Risk Management
No
Tax Management
No
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
No
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes
Debt Collection
Agency Management
No
Auto Dialer
Yes
Automated Notices
Yes
Callback Scheduling
Yes
Client Management
Yes
Commission Management
No
Compliance Management
Yes
Contact Management
Yes
Credit Bureau Reporting
No
In-House Collections
No
Payment Plans
Yes
Transaction Management
Yes
Predictive Dialer
Call Monitoring
Yes
Call Recording
Yes
Call Results
Yes
Call Transfer
Yes
Callback Scheduling
Yes
Campaign Specific Caller ID
Yes
Contact Management
Yes
FCC Compliance
Yes
FTC Compliance
Yes
Lead Capture
No
Lead Management
Yes