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features
design
support

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Description

Accounting, billing, banking, SaaS, and eCommerce are seamlessly integrated into one comprehensive solution, specifically designed for accountants, lenders, and acquirers. FirstOfficer stands out as the pioneering reporting tool tailored for startups, offering a wealth of reliable integrations, tools, and benchmarks at your disposal. Effortlessly onboard your clients, prospects, or portfolio companies with our user-friendly system. You can customize the onboarding process to fit your unique needs, ensuring a smooth experience for your clients. Additionally, the white-label option allows you to create an onboarding experience that aligns perfectly with your brand identity. If you're contemplating whether to develop the necessary integrations independently, consider the potential challenges; you are likely to face countless edge cases, particularly with subscription billing, and the ongoing maintenance can be overwhelming. By choosing FirstOfficer, you gain access to a robust suite of features developed specifically for startups, ensuring you have everything you need to succeed. This innovative approach will not only save you time but also enhance your operational efficiency.

Description

LiveVox, a next-generation contact centre platform, powers more than 14 million interactions annually. LiveVox seamlessly integrates CRM, omnichannel, and WFO capabilities to provide exceptional customer service and agent experience. We also reduce compliance risk. Our reliable and easy-to-use technology allows for effective engagement strategies across all communication channels to improve performance in your contact centre. Our proven security and risk mitigation tools allow clients to maximize their potential in a constantly changing business environment. LiveVox has 20 years of experience in cloud contact centers. More than 500 of our global employees are based in San Francisco. There are also offices in Atlanta, Columbus, Denver, New York City, St. Louis, Medellin, Colombia, and Bangalore, India.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

App Store
FreeAgent
FreshBooks
Oreka TR
PayPal
Plaid
ProfitWell
QuickBooks Online
QuickBooks Online Advanced
Recurly
Sage Accounting
Sedric AI
Shopify
Solutions by Text
SpeechIQ
Stripe
Wave Accounting
WooCommerce
Xero

Integrations

App Store
FreeAgent
FreshBooks
Oreka TR
PayPal
Plaid
ProfitWell
QuickBooks Online
QuickBooks Online Advanced
Recurly
Sage Accounting
Sedric AI
Shopify
Solutions by Text
SpeechIQ
Stripe
Wave Accounting
WooCommerce
Xero

Pricing Details

$199 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

FirstOfficer

Founded

2014

Country

Finland

Website

www.firstofficer.io

Vendor Details

Company Name

LiveVox

Founded

2000

Country

United States

Website

www.livevox.com

Product Features

Financial Management

Budgeting & Forecasting
Cash Management
Consolidation / Roll-Up
Currency Management
Financial Reporting
Investment Management
Project Management
Revenue Recognition
Risk Management
Tax Management

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Debt Collection

Agency Management
Auto Dialer
Automated Notices
Callback Scheduling
Client Management
Commission Management
Compliance Management
Contact Management
Credit Bureau Reporting
In-House Collections
Payment Plans
Transaction Management

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

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Alternatives

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