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Average Ratings 0 Ratings
Description
Finastra is a leading financial technology provider that delivers advanced software solutions for banks, lenders, and financial institutions across the globe. Its platform supports critical areas such as lending, payments, universal banking, and mid-market financial services. The company offers a wide range of products, including loan servicing platforms, core banking systems, and financial messaging tools designed to improve operational efficiency. Built with modern architecture and open API capabilities, Finastra enables seamless integration with third-party systems and emerging technologies. Its solutions help organizations automate workflows, reduce manual processes, and ensure regulatory compliance. Finastra serves more than 7,000 institutions worldwide, including a significant portion of the top global banks. The platform is engineered for high performance, reliability, and data security, making it suitable for mission-critical operations. It also supports digital transformation by helping institutions launch new products and services faster. By leveraging analytics and automation, Finastra enhances decision-making and customer engagement. Its scalable solutions allow financial institutions to adapt to market trends and evolving customer expectations. Overall, Finastra empowers organizations to innovate while maintaining strong operational control and efficiency.
Description
When customers seek genuine assistance, they prefer to connect with a real person. IQService serves as the solution for community banks and credit unions aiming to streamline, monitor, and record customer interactions from both the contact center and physical branches. This innovative toolbar operates in memory, allowing users to access all its features with just one or two clicks. Users consistently praise the software for its user-friendly interface. Designed to be non-intrusive during calls, it empowers contact center and branch staff to swiftly obtain answers to intricate customer inquiries. If you want an integrated view of customer balances, services, and their overall relationship, it is readily available on the toolbar without any clicks required. Furthermore, IQService enhances performance by offering seamless integration with core banking systems. Whether you utilize Fiserv, Jack Henry, FIS, Finastra, or other banking platforms, IQService connects with your core banking application, automating the call research process and ensuring that every inbound call is meticulously documented. This level of integration not only saves time but also significantly improves customer satisfaction.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
FIS Telephone Banking
Finastra Bacsactive-IP
Finastra Essence
Finastra Financial Messaging
Finastra Global PAYplus
Finastra KTP
Finastra Loan IQ
Finastra Originate Mortgagebot
Finastra Payments To Go
Finastra Trade Innovation
Integrations
FIS Telephone Banking
Finastra Bacsactive-IP
Finastra Essence
Finastra Financial Messaging
Finastra Global PAYplus
Finastra KTP
Finastra Loan IQ
Finastra Originate Mortgagebot
Finastra Payments To Go
Finastra Trade Innovation
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Finastra
Founded
2017
Country
United Kingdom
Website
finastra.com
Vendor Details
Company Name
Quest Analytics
Founded
2001
Country
United States
Website
www.quest-analytics.com/iqservice-bank-crm-contact-center
Product Features
Banking
ATM Management
Compliance Tracking
Corporate Banking
Credit Card Management
Credit Union
Investment Banking
Multi-Branch
Online Banking
Private Banking
Retail Banking
Risk Management
Securities Management
Transaction Monitoring
Financial Services
Analytics
Branch Optimization
Channel Management
Compliance Management
Customer Engagement
Performance Management
Risk Management
Loan Origination
Amortization Schedule
Audit Trail
Closing Documents
Compliance Management
Customer Database
Digital Signature
Document Management
Fee Management
Loan Processing
Online Application
Loan Servicing
Accounting Management
Amortization Schedule
Application Management
Auto Loans
Automatic Funds Distribution
Business Loans
Collateral Tracking
Collections Management
Compliance Management
Construction Loans
Customer Database
Fee Management
Investor Management
Loan Processing
Student Loans
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning