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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Finastra is a leading financial technology provider that delivers advanced software solutions for banks, lenders, and financial institutions across the globe. Its platform supports critical areas such as lending, payments, universal banking, and mid-market financial services. The company offers a wide range of products, including loan servicing platforms, core banking systems, and financial messaging tools designed to improve operational efficiency. Built with modern architecture and open API capabilities, Finastra enables seamless integration with third-party systems and emerging technologies. Its solutions help organizations automate workflows, reduce manual processes, and ensure regulatory compliance. Finastra serves more than 7,000 institutions worldwide, including a significant portion of the top global banks. The platform is engineered for high performance, reliability, and data security, making it suitable for mission-critical operations. It also supports digital transformation by helping institutions launch new products and services faster. By leveraging analytics and automation, Finastra enhances decision-making and customer engagement. Its scalable solutions allow financial institutions to adapt to market trends and evolving customer expectations. Overall, Finastra empowers organizations to innovate while maintaining strong operational control and efficiency.

Description

When customers seek genuine assistance, they prefer to connect with a real person. IQService serves as the solution for community banks and credit unions aiming to streamline, monitor, and record customer interactions from both the contact center and physical branches. This innovative toolbar operates in memory, allowing users to access all its features with just one or two clicks. Users consistently praise the software for its user-friendly interface. Designed to be non-intrusive during calls, it empowers contact center and branch staff to swiftly obtain answers to intricate customer inquiries. If you want an integrated view of customer balances, services, and their overall relationship, it is readily available on the toolbar without any clicks required. Furthermore, IQService enhances performance by offering seamless integration with core banking systems. Whether you utilize Fiserv, Jack Henry, FIS, Finastra, or other banking platforms, IQService connects with your core banking application, automating the call research process and ensuring that every inbound call is meticulously documented. This level of integration not only saves time but also significantly improves customer satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

FIS Telephone Banking No 
Finastra Bacsactive-IP Yes 
Finastra Essence Yes 
Finastra Financial Messaging Yes 
Finastra Global PAYplus Yes 
Finastra KTP Yes 
Finastra Loan IQ Yes 
Finastra Originate Mortgagebot Yes 
Finastra Payments To Go Yes 
Finastra Trade Innovation Yes 
Fusion Phoenix No 
Microsoft Outlook No 

Integrations

FIS Telephone Banking Yes 
Finastra Bacsactive-IP No 
Finastra Essence No 
Finastra Financial Messaging No 
Finastra Global PAYplus No 
Finastra KTP No 
Finastra Loan IQ No 
Finastra Originate Mortgagebot No 
Finastra Payments To Go No 
Finastra Trade Innovation No 
Fusion Phoenix Yes 
Microsoft Outlook Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Finastra

Founded

2017

Country

United Kingdom

Website

finastra.com

Vendor Details

Company Name

Quest Analytics

Founded

2001

Country

United States

Website

www.quest-analytics.com/iqservice-bank-crm-contact-center

Product Features

Banking

ATM Management No 
Compliance Tracking No 
Corporate Banking No 
Credit Card Management No 
Credit Union No 
Investment Banking No 
Multi-Branch No 
Online Banking No 
Private Banking No 
Retail Banking No 
Risk Management No 
Securities Management No 
Transaction Monitoring No 

Financial Services

Analytics No 
Branch Optimization No 
Channel Management No 
Compliance Management No 
Customer Engagement No 
Performance Management No 
Risk Management No 

Loan Origination

Amortization Schedule No 
Audit Trail No 
Closing Documents No 
Compliance Management No 
Customer Database No 
Digital Signature No 
Document Management No 
Fee Management No 
Loan Processing No 
Online Application No 

Loan Servicing

Accounting Management No 
Amortization Schedule No 
Application Management No 
Auto Loans No 
Automatic Funds Distribution No 
Business Loans No 
Collateral Tracking No 
Collections Management No 
Compliance Management No 
Construction Loans No 
Customer Database No 
Fee Management No 
Investor Management No 
Loan Processing No 
Student Loans No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

Alternatives

Alternatives

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