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support

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Description

Field Nation connects businesses to a nationwide network IT professionals for on-site work. Field Nation connects companies and technicians to complete over 1.4MM work orders each year with a 98% success ratio across all U.S. ZIP codes. Our techs have experience working with major chains across the U.S. installing, troubleshooting and repairing the equipment that your customers depend on. This is more than a platform. It's a partnership. Our team will ensure that the talent you choose produces results you are proud of. We are only satisfied when we are. Don't believe everything we say. Your peers can give you business ratings that help you evaluate technicians' work history, experience, and performance for the job you need. You can bridge service gaps by selecting pros who are good in the field and building A-teams with trusted talent. A custom profile will help you market your expertise and make you stand out.

Description

Agentforce Field Service is a comprehensive, agent-first platform built to modernize field operations and workforce management. It enables companies to orchestrate everything from break-fix repairs to inspections and proactive maintenance with intelligence and speed. By unifying customer records, asset data, and service history, teams gain full visibility into every job and interaction. AI-driven scheduling automates appointment coordination, dynamically adjusting to disruptions while keeping customers informed. The mobile experience is designed for real-world conditions, offering offline functionality, rapid data sync, and customizable workflows for technicians. Dispatchers can efficiently assign work based on skills, availability, and geography using advanced optimization tools. Predictive asset management capabilities help organizations anticipate failures and schedule service before downtime occurs. Operations dashboards powered by analytics provide real-time KPIs and conversational insights for smarter decision-making. Visual Remote Assistant reduces unnecessary truck rolls by connecting customers to experts through live video guidance. Together, these capabilities empower businesses to increase efficiency, reduce operational costs, and deliver seamless, proactive service experiences at scale.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Adobe Real-Time CDP No 
Atlas No 
Augmentir No 
Autotask PSA Yes 
Collate No 
ConnectWise PSA Yes 
Datto RMM Yes 
Fieldcode Yes 
Fieldpoint Yes 
Flosum No 
IFS Field Service Management Yes 
Leverage Yes 
NetSuite Yes 
Neuron7 No 
Salesforce Agentforce Service No 
ServiceNow Yes 
VSight Workflow No 

Integrations

Salesforce Yes 
Adobe Real-Time CDP Yes 
Atlas Yes 
Augmentir Yes 
Autotask PSA No 
Collate Yes 
ConnectWise PSA No 
Datto RMM No 
Fieldcode No 
Fieldpoint No 
Flosum Yes 
IFS Field Service Management No 
Leverage No 
NetSuite No 
Neuron7 Yes 
Salesforce Agentforce Service Yes 
ServiceNow No 
VSight Workflow Yes 

Pricing Details

Free
Free Trial Yes 
Free Version Yes 

Pricing Details

$75.00 per user per month
Billed annually
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Field Nation

Founded

2008

Country

United States

Website

www.fieldnation.com

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com/service/field-service-management/

Product Features

Field Service Management

Billing & Invoicing Yes 
Contact Database Yes 
Contract Management Yes 
Customer Database No 
Dispatch Management Yes 
Electronic Signature Yes 
Inventory Management No 
Mobile Access Yes 
Payment Collection in the Field No 
Quotes / Estimates Yes 
Routing Yes 
Scheduling Yes 
Service History Tracking Yes 
Time Clock Yes 
Work Order Management Yes 

Freelance Management

Anonymous Talent Search Yes 
Chat / Messaging No 
Consolidated Billing & Invoicing No 
Contract Management No 
Custom Payments No 
Internship Management No 
Job Posting / Job Board Yes 
Payment Management No 
Portfolio Screening No 
Progress / Time Tracking No 
Project Management No 
Talent Matching Algorithm Yes 
Talent Vetting Yes 
Task Management No 

Tradesman Job Management

Contract Management No 
Customer Database No 
Dispatch Management No 
For Builders No 
For Electricians No 
For Field Service Businesses No 
For HVAC No 
For Plumbers No 
For Roofers No 
Invoicing No 
Job Tracking No 
Payments No 
Quoting No 
Reporting No 
Scheduling No 
Time Tracking No 

Vendor Management

Audit Management No 
Contact Management Yes 
Customer Database No 
Self Service Portal Yes 
Supplier Master Data No 
Transaction History Yes 
Vendor Maintained Profiles Yes 
Vendor Managed Inventory No 
Vendor Performance Rating No 
Vendor Qualification Tracking No 

Work Order

Contract Management Yes 
Customer Database No 
Dispatch Management Yes 
Inventory Control No 
Job Management Yes 
Preventive Maintenance Yes 
Quotes / Estimates Yes 
Recurring Appointments No 
Routing Yes 
Scheduling Yes 
Task Management Yes 

Workforce Management

Budgeting & Forecasting Yes 
Contractor Management Yes 
Employee Lifecycle Management No 
Labor Projection No 
Performance Appraisal No 
Recruiting Management Yes 
Scheduling Yes 
Skills Tracking Yes 
Time & Attendance Yes 
Variable Workforce Yes 

Product Features

Field Service Management

Billing & Invoicing No 
Contact Database Yes 
Contract Management Yes 
Customer Database Yes 
Dispatch Management Yes 
Electronic Signature No 
Inventory Management Yes 
Mobile Access Yes 
Payment Collection in the Field Yes 
Quotes / Estimates No 
Routing Yes 
Scheduling Yes 
Service History Tracking Yes 
Time Clock Yes 
Work Order Management Yes 

Service Dispatch

Billing & Invoicing No 
Call Center Management Yes 
Contract Management Yes 
Customer Database Yes 
Inventory Control Yes 
Job Management Yes 
Job Tracking Yes 
Mobile Access Yes 
Routing Yes 
Scheduling Yes 
Self Service Portal Yes 
Service History Tracking Yes 
Technician Management Yes 
Work Order Management Yes 

Tradesman Job Management

Contract Management No 
Customer Database No 
Dispatch Management No 
For Builders No 
For Electricians No 
For Field Service Businesses No 
For HVAC No 
For Plumbers No 
For Roofers No 
Invoicing No 
Job Tracking No 
Payments No 
Quoting No 
Reporting No 
Scheduling No 
Time Tracking No 

Work Order

Contract Management Yes 
Customer Database Yes 
Dispatch Management Yes 
Inventory Control Yes 
Job Management Yes 
Preventive Maintenance Yes 
Quotes / Estimates Yes 
Recurring Appointments Yes 
Routing Yes 
Scheduling Yes 
Task Management Yes 

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