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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Fidelity Fulfilment offers a returns management software and service designed to transform product returns into a competitive edge instead of a logistical hassle by fusing an advanced technology platform with hands-on returns processing. Their unique Unify system provides real-time tracking and validation of returns, ensuring that both brands and customers have complete visibility, which helps safeguard revenue, and it seamlessly integrates through EDI and API with prominent ecommerce platforms such as Shopify, WooCommerce, Amazon, Wix, and TikTok Shop. The system facilitates a comprehensive returns process where customers return items, each return is validated and tracked, quality control teams evaluate the items based on specific brand standards, and returned products can be refurbished, repaired, recycled, repackaged, or restocked according to tailored guidelines. Additionally, Unify features customizable workflows, real-time inventory management, and performance tracking all accessible through a web-based interface, along with adaptable rules to meet evolving business requirements. This innovative approach not only streamlines the returns process but also enhances customer satisfaction by providing clear communication and efficient service.

Description

We will ensure your setup is seamless and swift, as our systems seamlessly connect with all leading shopping cart platforms. Our initial integration comes at a competitive flat rate, with no additional ongoing charges. Additionally, we can collaborate with your internal systems, including secure file transfers through FTP. Our expertise extends to efficiently managing customer return processes, where we evaluate returned items for either reissue or disposal, all monitored through our Client CRM system to ensure complete transparency. We provide secure shipping options globally, utilizing the best shipping solutions from our diverse partners to meet your clients' unique requirements and budget constraints. If desired, we can also take care of your customer service calls, handling both incoming and outgoing communications, as well as managing your returns, marketing campaign responses, upselling and cross-selling of products, and much more, providing a comprehensive service package. By choosing us, you can focus on growing your business while we manage these crucial facets.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon
Shopify
WooCommerce
29 Next
Keap
Konnektive
Linnworks
Magento
OrangeHRM Advanced
Sticky.io
Sublytics
TikTok Shop
Wix
Zen Cart
eBay

Integrations

Amazon
Shopify
WooCommerce
29 Next
Keap
Konnektive
Linnworks
Magento
OrangeHRM Advanced
Sticky.io
Sublytics
TikTok Shop
Wix
Zen Cart
eBay

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Fidelity Fulfilment

Founded

2010

Country

United Kingdom

Website

fidelityfulfilment.com/en/ecommerce-returns

Vendor Details

Company Name

Rapid Fulfillment

Country

United States

Website

www.rapidfulfillmentcenter.com

Product Features

Order Fulfillment

Choose Shipping Service
Global Shipping
Inventory Management
Multi-Channel Support
Order Management
Production Logistics
Recycling
Returns Management
Supply Chain Management
eCommerce Integration

Warehouse Management

3PL Management
Barcoding / RFID
Category Customization
Channel Management
Demand Planning
Inventory Management
Location Control
Order Management
Purchasing
Quality Control
Receiving / Putaway Management
Returns Management
Shipping Management

Product Features

Order Fulfillment

Choose Shipping Service
Global Shipping
Inventory Management
Multi-Channel Support
Order Management
Production Logistics
Recycling
Returns Management
Supply Chain Management
eCommerce Integration

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