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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Fetchit is an intuitive software designed to instantly retrieve client information when a call comes in. It integrates smoothly with your Practice Management Software (PMS) and phone systems to display a patient’s detailed chart the moment the phone rings. By utilizing this solution, you can save valuable time, enhance customer service, and cultivate lasting relationships that encourage repeat business! On average, users can save 37 seconds per call with immediate access to charts. The software also allows for effortless updates or creation of customer information during calls. Furthermore, it aids in better staff scheduling by providing insights into call volume based on time frames or customer service representatives. Notifications enable easy access to client details within your PMS, ensuring that by the end of your greeting, the patient’s chart is available along with all necessary information to assist them effectively. If a customer is not found in your database, you can effortlessly copy their contact details to create a new chart or modify an existing one, ensuring a seamless experience for both your team and your clients. This capability not only streamlines operations but also enhances overall efficiency in managing client interactions.

Description

Vello simplifies the connection with pet owners by providing a unified experience tailored for ezyVet, Neo, and Cornerstone practice management software. By integrating tools that enhance pet owner compliance and minimize no-shows, Vello encourages more productive discussions and lessens the time spent on phone calls. It effectively navigates the complexities surrounding pet visits, ensuring smooth, real-time two-way synchronization between Vello and the aforementioned software. This streamlined approach facilitates engagement with pet owners through a single system designed for IDEXX practice management software, removing the need for multiple platforms and tedious manual processes. Vello empowers veterinary practices to unlock new efficiencies with features that not only improve owner compliance but also cultivate meaningful conversations, ultimately enhancing the overall health outcomes for pets. Additionally, this comprehensive system supports clients in becoming informed partners in their pets' care journey, fostering better relationships and outcomes throughout every stage of the veterinary experience.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Cornerstone Software Yes 
3CX Yes 
AVImark Yes 
Digitail Yes 
FreeSWITCH Yes 
IDEXX Neo No 
Impromed Yes 
RingCentral Automatic Call Recording Yes 
Star2Star Yes 
Vonage Contact Center Yes 
ezyVet No 

Integrations

Cornerstone Software Yes 
3CX No 
AVImark No 
Digitail No 
FreeSWITCH No 
IDEXX Neo Yes 
Impromed No 
RingCentral Automatic Call Recording No 
Star2Star No 
Vonage Contact Center No 
ezyVet Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

FetchIt

Founded

2017

Country

United States

Website

www.fetchitdata.com

Vendor Details

Company Name

IDEXX

Founded

1983

Country

United States

Website

software.idexx.com/vello

Product Features

Call Tracking

CRM No 
Call Log No 
Call Recording No 
Call Routing No 
Caller Identification No 
Campaign Management No 
Conversion Tracking No 
IVR / Voice Recognition No 
Keyword Tracking No 

Veterinary

Appointment Reminders No 
Appointment Scheduling No 
Billing & Invoicing No 
Boarding Management No 
Image Storage No 
Inventory Management No 
Patient Records No 
Prescription Management No 
Treatment Plans No 

Product Features

Veterinary

Appointment Reminders No 
Appointment Scheduling No 
Billing & Invoicing No 
Boarding Management No 
Image Storage No 
Inventory Management No 
Patient Records No 
Prescription Management No 
Treatment Plans No 

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