Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Falcon Identity Threat Detection provides a comprehensive view of all Service and Privileged accounts across both your network and cloud environments, offering detailed credential profiles and identifying weak authentication measures across every domain. It allows for a thorough analysis of your organization’s domains to uncover potential vulnerabilities linked to outdated credentials or weak password practices, while also revealing all service connections and insecure authentication protocols in use. This solution continuously monitors both on-premises and cloud-based domain controllers through API integration, capturing all authentication traffic in real time. By establishing a behavioral baseline for all entities, it can identify unusual lateral movements, Golden Ticket attacks, Mimikatz traffic patterns, and other related security threats. Additionally, it aids in recognizing escalation of privilege and suspicious Service Account activities. With the capability to view live authentication traffic, Falcon Identity Threat Detection significantly accelerates the detection process, making it easier to identify and address incidents as they arise, thus enhancing overall security posture. Ultimately, this proactive monitoring ensures that organizations remain vigilant against potential identity-related threats.
Description
HelpFalcon is an online help desk solution designed for customer support teams that is currently available in a private beta phase. It integrates various communication methods such as email, live chat, web messaging, and other messaging platforms into a collaborative ticket management environment that offers features like assignments, customizable views, macros, triggers, automations, and SLA policies, along with defined business hours and routing capabilities. Additionally, it provides a customer help center, community forums, CSAT surveys, analytics reports, dashboards, time tracking, side conversations, and the ability to create custom objects. A migration tool for Zendesk allows for the transfer of ticket history, user data, organizations, rules, and help center content, and it includes a Zendesk-compatible API to maintain existing scripts. While the premium plans feature an agent copilot and an AI assistant, the AI functionalities are not yet operational during this beta testing phase. HelpFalcon is hosted within the European Union and is equipped with GDPR compliance tools, which include SAML SSO, SCIM, audit log export capabilities, and IP allowlisting specifically tailored for Enterprise users. Ultimately, HelpFalcon aims to streamline customer support processes with its comprehensive suite of tools and features.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Axonius
Yes
CardinalOps
Yes
CrowdStrike Falcon
Yes
Dropzone AI
Yes
KernelCare Enterprise
Yes
Integrations
Axonius
No
CardinalOps
No
CrowdStrike Falcon
No
Dropzone AI
No
KernelCare Enterprise
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$11/agent/month
Plans start at $11 per agent per month. A free plan and a 14-day Pro trial are offered.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
CrowdStrike
Founded
2011
Country
United States
Website
www.crowdstrike.com/products/identity-protection/falcon-identity-threat-detection/
Vendor Details
Company Name
Askem
Founded
2026
Country
Bosnia and Herzegovina
Website
helpfalcon.com
Product Features
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No