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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Enhance your efficiency and streamline support with ExpressConnect, a comprehensive solution tailored for optimal data center maintenance. Our service proactively detects failures and reduces downtime through robust hardware monitoring of your server, storage, and network systems. Forget about the hassle of making service calls, as our automated support features open tickets based on real-time alerts around the clock. Each ticket comes with fault diagnosis and valuable service insights, ensuring that you are always informed. With secure, agentless, and email-based options, managing your service tickets becomes an effortless task that you can accomplish from anywhere at any time. You can easily upload technical documents and share notes to facilitate direct collaboration with your engineer. Stay updated on the status of your service tickets in real-time and access historical data categorized by agreement, location, or date. Moreover, you can seamlessly integrate ticket placement into your existing ITSM system. By leveraging the support data provided, you can make informed forecasts for infrastructure projects and tailor your maintenance coverage effectively. This holistic approach not only simplifies operations but also empowers you to maintain a proactive stance on your data center management.

Description

Unify your code, tickets, and additional resources for comprehensive visibility in software development, all centralized in a single platform. You can track aspects like scrum sprint completions, accuracy of estimates, lead times, and kanban work-in-progress, among others. Additionally, manage development time, cost capitalization, R&D credits, and overall project completions seamlessly. You can monitor bug-related metrics such as Service Level Agreements (MTTR), rate of change failures, thoroughness of reviews, total bug load, and beyond. Also, assess pull request cycle times, ticket lead times, time spent in various statuses, context switching, and flow efficiency, to gain deeper insights. All pre-built reports utilize the minQL query language and are completely customizable. With access to any field from any data source, you can develop tailored metrics using advanced formulas, which include custom event cycle times. Establish objectives and monitor your advancement toward reliable software delivery through minware’s extensive collection of scorecard metrics. Evaluate best practices related to code and tickets, such as the use of pull requests, detailed code reviews, and linking branches to tickets for optimal project management. Furthermore, the platform empowers teams to enhance their workflows and drive continuous improvement in software development practices.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Azure DevOps
Bitbucket
Datadog
GitHub
GitLab
Google Calendar
HPE OneView
Jira
Microsoft Azure
Nagios Core
SolarWinds Access Rights Manager
Splunk Cloud Platform
WhatsUp Gold
Zabbix
Zenoss

Integrations

Azure DevOps
Bitbucket
Datadog
GitHub
GitLab
Google Calendar
HPE OneView
Jira
Microsoft Azure
Nagios Core
SolarWinds Access Rights Manager
Splunk Cloud Platform
WhatsUp Gold
Zabbix
Zenoss

Pricing Details

Free
Free Trial
Free Version

Pricing Details

$25 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Service Express

Founded

1993

Country

United States

Website

serviceexpress.com/expressconnect/

Vendor Details

Company Name

minware

Founded

2021

Country

United States

Website

www.minware.com

Product Features

Data Center Management

Audit Trail
Behavior-Based Acceleration
Cross Reference System
Device Auto Discovery
Diagnostic Testing
Import / Export Data
JCL Management
Multi-Platform
Multi-User
Power Management
Sarbanes-Oxley Compliance

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