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features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Enhance your efficiency and streamline support with ExpressConnect, a comprehensive solution tailored for optimal data center maintenance. Our service proactively detects failures and reduces downtime through robust hardware monitoring of your server, storage, and network systems. Forget about the hassle of making service calls, as our automated support features open tickets based on real-time alerts around the clock. Each ticket comes with fault diagnosis and valuable service insights, ensuring that you are always informed. With secure, agentless, and email-based options, managing your service tickets becomes an effortless task that you can accomplish from anywhere at any time. You can easily upload technical documents and share notes to facilitate direct collaboration with your engineer. Stay updated on the status of your service tickets in real-time and access historical data categorized by agreement, location, or date. Moreover, you can seamlessly integrate ticket placement into your existing ITSM system. By leveraging the support data provided, you can make informed forecasts for infrastructure projects and tailor your maintenance coverage effectively. This holistic approach not only simplifies operations but also empowers you to maintain a proactive stance on your data center management.

Description

Understanding your company's break-even costs is fundamental to achieving profitability in any business. The break-even point represents the total revenue required to cover all expenses before any profit can be realized. XactRate offers a comprehensive suite of tools designed for HVAC companies, including office scheduling, dispatch capabilities, truck inventory management, and the ability to monitor travel time and diagnostics for each service ticket. Additionally, it enables field-generated service tickets that can be printed or emailed, tracks service technician productivity, facilitates equipment sales, and allows multiple technicians to work on a single ticket, all while providing extensive reporting features. Utilizing cutting-edge Cloud technology, XactRate operates in real-time on both iPads and PCs, ensuring you have access to vital information without requiring an internet connection when in the field. Before heading out or upon returning, simply sync the data from your iPad or Android device. Moreover, it eliminates the need for complicated and expensive heat load calculators, delivering precise BTU results for accurately sizing air conditioning equipment. This streamlined approach not only enhances operational efficiency but also contributes to increased profitability.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Datadog Yes 
HPE OneView Yes 
Nagios Core Yes 
SolarWinds Access Rights Manager Yes 
Splunk Cloud Platform Yes 
WhatsUp Gold Yes 
Zabbix Yes 
Zenoss Yes 

Integrations

Datadog No 
HPE OneView No 
Nagios Core No 
SolarWinds Access Rights Manager No 
Splunk Cloud Platform No 
WhatsUp Gold No 
Zabbix No 
Zenoss No 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Service Express

Founded

1993

Country

United States

Website

serviceexpress.com/expressconnect/

Vendor Details

Company Name

XActRate Business Management

Founded

2011

Country

United States

Website

getstarted.xactrate.com

Product Features

Data Center Management

Audit Trail No 
Behavior-Based Acceleration No 
Cross Reference System No 
Device Auto Discovery No 
Diagnostic Testing No 
Import / Export Data No 
JCL Management No 
Multi-Platform No 
Multi-User No 
Power Management No 
Sarbanes-Oxley Compliance No 

Product Features

Field Service Management

Billing & Invoicing Yes 
Contact Database Yes 
Contract Management Yes 
Customer Database Yes 
Dispatch Management Yes 
Electronic Signature Yes 
Inventory Management Yes 
Mobile Access Yes 
Payment Collection in the Field Yes 
Quotes / Estimates Yes 
Routing Yes 
Scheduling Yes 
Service History Tracking Yes 
Time Clock Yes 
Work Order Management Yes 

HVAC

Billing & Invoicing No 
Customer Database No 
Dispatch Management No 
Inventory Control No 
Job Management No 
Maintenance Scheduling No 
Mobile Access No 
Quotes / Estimates No 
Routing No 
Scheduling No 
Service History Tracking No 
Technician Management No 
Work Order Management No 

Tradesman Job Management

Contract Management No 
Customer Database No 
Dispatch Management No 
For Builders No 
For Electricians No 
For Field Service Businesses No 
For HVAC No 
For Plumbers No 
For Roofers No 
Invoicing No 
Job Tracking No 
Payments No 
Quoting No 
Reporting No 
Scheduling No 
Time Tracking No 

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