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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Enhance your efficiency and streamline support with ExpressConnect, a comprehensive solution tailored for optimal data center maintenance. Our service proactively detects failures and reduces downtime through robust hardware monitoring of your server, storage, and network systems. Forget about the hassle of making service calls, as our automated support features open tickets based on real-time alerts around the clock. Each ticket comes with fault diagnosis and valuable service insights, ensuring that you are always informed. With secure, agentless, and email-based options, managing your service tickets becomes an effortless task that you can accomplish from anywhere at any time. You can easily upload technical documents and share notes to facilitate direct collaboration with your engineer. Stay updated on the status of your service tickets in real-time and access historical data categorized by agreement, location, or date. Moreover, you can seamlessly integrate ticket placement into your existing ITSM system. By leveraging the support data provided, you can make informed forecasts for infrastructure projects and tailor your maintenance coverage effectively. This holistic approach not only simplifies operations but also empowers you to maintain a proactive stance on your data center management.

Description

Solutions for Managing Subscriptions in Expanding Enterprises. We collaborate with global payment, technology, service, and channel partners that create, build, and provide subscription management solutions. Our partnerships with leading services companies around the globe allow us to enhance, link, implement, and sustain your Ubersmith experience from start to finish. Based in New York City and part of INAP, Ubersmith specializes in subscription management software. We offer businesses flexible, scalable, and cohesive solutions for their billing, infrastructure, and support ticketing needs, ensuring a seamless experience. Our objective is to empower organizations to thrive in a competitive marketplace.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS)
Authorize.Net
Braintree
Cisco Duo
Cybersource
HPE OneView
MaxMind
Microsoft Azure
Nagios Core
R1Soft Server Backup Manager
SolarWinds Access Rights Manager
Splunk Cloud Platform
StackStorm
Stripe
WhatsUp Gold
Wipro Promax
Zabbix
Zenoss
cPanel

Integrations

Amazon Web Services (AWS)
Authorize.Net
Braintree
Cisco Duo
Cybersource
HPE OneView
MaxMind
Microsoft Azure
Nagios Core
R1Soft Server Backup Manager
SolarWinds Access Rights Manager
Splunk Cloud Platform
StackStorm
Stripe
WhatsUp Gold
Wipro Promax
Zabbix
Zenoss
cPanel

Pricing Details

Free
Free Trial
Free Version

Pricing Details

$99 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Service Express

Founded

1993

Country

United States

Website

serviceexpress.com/expressconnect/

Vendor Details

Company Name

Ubersmith

Founded

2001

Country

United States

Website

www.ubersmith.com

Product Features

Data Center Management

Audit Trail
Behavior-Based Acceleration
Cross Reference System
Device Auto Discovery
Diagnostic Testing
Import / Export Data
JCL Management
Multi-Platform
Multi-User
Power Management
Sarbanes-Oxley Compliance

Product Features

Data Center Management

Audit Trail
Behavior-Based Acceleration
Cross Reference System
Device Auto Discovery
Diagnostic Testing
Import / Export Data
JCL Management
Multi-Platform
Multi-User
Power Management
Sarbanes-Oxley Compliance

Subscription Management

Cancellation Management
Discount / Coupon Management
Dunning Management
Enrollment Management
Product Catalog
Recurring Billing
Revenue Recognition
Revenue Recovery Tools
Self Service Portal
Subscription Plan Management
Tax Management
Trial Management
Usage Tracking/Analytics

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