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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Enhance your efficiency and streamline support with ExpressConnect, a comprehensive solution tailored for optimal data center maintenance. Our service proactively detects failures and reduces downtime through robust hardware monitoring of your server, storage, and network systems. Forget about the hassle of making service calls, as our automated support features open tickets based on real-time alerts around the clock. Each ticket comes with fault diagnosis and valuable service insights, ensuring that you are always informed. With secure, agentless, and email-based options, managing your service tickets becomes an effortless task that you can accomplish from anywhere at any time. You can easily upload technical documents and share notes to facilitate direct collaboration with your engineer. Stay updated on the status of your service tickets in real-time and access historical data categorized by agreement, location, or date. Moreover, you can seamlessly integrate ticket placement into your existing ITSM system. By leveraging the support data provided, you can make informed forecasts for infrastructure projects and tailor your maintenance coverage effectively. This holistic approach not only simplifies operations but also empowers you to maintain a proactive stance on your data center management.

Description

Are you looking to enhance your customer service while simultaneously cutting costs? By implementing your Softix platform in the cloud, you can align your infrastructure investments with what your customers truly need. Utilizing the ticketing software that fuels some of the top companies in the industry, Softix provides the performance and features necessary to increase your ticket sales significantly. As your clientele embraces mobile technology, why haven't you made the switch? Our complete mobile ticketing solution allows you to market, sell, and deliver event tickets seamlessly. With the latest Softix mTickets, you can now integrate with Passbook on iOS6 devices; simply click "Add to Passbook" on your mTicket to save your tickets alongside your boarding passes and loyalty cards. The Invite a Friend feature empowers your customers to become advocates for your events, enabling them to purchase tickets while reserving adjacent seats for their friends for a limited time. In a landscape full of entertainment options, ensuring that the right content is featured on your homepage is crucial for boosting your ticket sales and attracting more customers. By prioritizing these strategies, you can maximize your event's visibility and success.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Datadog Yes 
HPE OneView Yes 
Nagios Core Yes 
SolarWinds Access Rights Manager Yes 
Splunk Cloud Platform Yes 
WhatsUp Gold Yes 
Zabbix Yes 
Zenoss Yes 

Integrations

Datadog No 
HPE OneView No 
Nagios Core No 
SolarWinds Access Rights Manager No 
Splunk Cloud Platform No 
WhatsUp Gold No 
Zabbix No 
Zenoss No 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Pricing Details

$80,000 one-time payment
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Service Express

Founded

1993

Country

United States

Website

serviceexpress.com/expressconnect/

Vendor Details

Company Name

Softix

Founded

1974

Country

Australia

Website

www.softix.com

Product Features

Data Center Management

Audit Trail No 
Behavior-Based Acceleration No 
Cross Reference System No 
Device Auto Discovery No 
Diagnostic Testing No 
Import / Export Data No 
JCL Management No 
Multi-Platform No 
Multi-User No 
Power Management No 
Sarbanes-Oxley Compliance No 

Product Features

Ticketing

Barcode / Ticket Scanning Yes 
Box Office Management No 
Concessions Management No 
Customer Database Yes 
Event Management Yes 
Fundraising Management No 
General Admission Yes 
Kiosk Ticketing No 
Mobile Ticketing No 
Online Ticketing Yes 
Onsite Ticketing Yes 
POS Yes 
Print-at-Home Yes 
Reserved Seating Yes 
Season Tickets No 
Ticket Brokering No 
VIP & Discount Tickets Yes 

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