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Average Ratings 0 Ratings
Description
Exceeds AI is a sophisticated performance-intelligence platform designed specifically for engineering teams, which captures and interprets genuine coding activities, collaboration efforts, and AI-driven programming tasks to provide valuable insights. It monitors metrics at both the individual and team levels, encompassing code contributions, updates on issues or tickets, meeting records, review processes, and the usage of AI tools, while generating a dynamic profile for each engineer that highlights their strengths, areas for development, and ongoing performance trends. Rather than depending solely on metadata, it delves into actual code and workflow modifications to pinpoint where AI enhances efficiency, where it creates obstacles, and under what circumstances quality or speed may decline. When it detects anomalies or concerning trends, such as ineffective AI-assisted modifications or workflow delays, Exceeds flags these issues, prioritizing them based on significance, providing root-cause analysis, and offering customized suggestions for improvement. This proactive approach not only helps in resolving current problems but also aids teams in fostering a culture of continuous enhancement in their coding practices.
Description
SentiSum harnesses the power of machine learning to meticulously categorize and tag various customer communication channels with unmatched precision. By utilizing our customizable insights dashboard, you can transform your customer's feedback into actionable and readily available information. SentiSum is engineered with machine-learning-driven natural language processing to ensure a high level of accuracy in understanding and tagging customer interactions. You can rely on the tags generated by SentiSum to support significant strategic transformations within your organization. Gain detailed, actionable insights from customer discussions, enabling you to route and prioritize support tickets based on their sentiment and subject matter. With SentiSum, you can analyze the topics and sentiments of all CSAT and NPS surveys, ensuring comprehensive coverage. Moreover, it can automatically convert negative reviews or social media comments into actionable tickets. SentiSum not only enhances the accuracy and detail of your ticket tags but also translates those tags into easily accessible insights. This capability empowers you to substantiate new initiatives with solid quantitative evidence, increasing the likelihood of making a positive impact on customer experiences. Furthermore, by automating the tagging process, SentiSum streamlines contact reporting for greater efficiency.
API Access
Has API
API Access
Has API
Integrations
Dixa
Freshdesk
Google Play
Gorgias
Intercom
Slack
SurveyMonkey Apply
Tripadvisor
Trustpilot
Zendesk
Integrations
Dixa
Freshdesk
Google Play
Gorgias
Intercom
Slack
SurveyMonkey Apply
Tripadvisor
Trustpilot
Zendesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$3000 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Exceeds
Founded
2024
Country
United States
Website
www.exceeds.ai/
Vendor Details
Company Name
SentiSum
Country
United Kingdom
Website
www.sentisum.com
Product Features
Product Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback