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Description
Evalgent serves as a platform dedicated to the testing and evaluation of AI voice agents. The common reasons for failures in production are not due to inadequate technology but stem from the fact that demonstrations typically utilize pristine audio and compliant users, which is not reflective of actual user interactions. By identifying potential failures before they can impact production, Evalgent reduces the time needed for iterations and accelerates the path to revenue for voice agents.
THE PROCESS
1. Define: establish authentic scenarios and criteria for success.
2. Run: execute tests that mimic realistic human behavior.
3. Measure: identify successful elements, failures, and operational boundaries.
4. Act: obtain clear, actionable insights for necessary adjustments or deployments.
KEY FEATURES
1. Scenarios: create and define test cases based on agent directives.
2. Caller Profiles: emulate real user behaviors, including variations in accents, speech speed, and interruption styles.
3. Metrics: utilize custom LLM-related and telemetry scoring to evaluate every interaction.
4. Evaluations: conduct structured testing campaigns that yield pass/fail outcomes along with improvement suggestions.
5. Reviews: incorporate human oversight for corrections, complete with a comprehensive audit trail.
This multifaceted approach ensures that voice agents are thoroughly vetted and ready for the complexities of real-world interactions.
Description
Trusys.ai serves as a comprehensive AI assurance platform designed to assist organizations in assessing, securing, monitoring, and managing artificial intelligence systems throughout their entire lifecycle, from initial testing stages to full-scale production implementation. The platform includes various tools, such as TRU SCOUT, which automates security and compliance checks against international standards and identifies potential adversarial vulnerabilities; TRU EVAL, which conducts thorough evaluations of AI applications—covering text, voice, image, and agent functionalities—focusing on metrics like accuracy, bias, and safety; and TRU PULSE, which monitors production in real-time, providing alerts for issues related to drift, performance drops, policy breaches, and anomalies. By offering complete visibility and tracking of performance, Trusys enables teams to identify unreliable outputs, compliance deficiencies, and operational challenges at an early stage. Additionally, Trusys facilitates model-agnostic evaluations with a user-friendly, no-code interface and incorporates human-in-the-loop assessments along with customizable scoring metrics, effectively marrying expert insights with automated evaluations. This combination ensures that organizations can maintain high standards of performance and compliance in their AI systems.
API Access
Has API
API Access
Has API
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Integrations
Claude
Gemini
Google
Llama
Mistral AI
OpenAI
Perplexity
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
Free
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Evalgent
Founded
2025
Country
India
Website
www.evalgent.com
Vendor Details
Company Name
Trusys
Founded
2024
Country
United States
Website
www.trusys.ai/