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Description
Espressive's Barista Agent Co-Pilot is an AI-driven tool aimed at improving service desk efficiency by smoothly integrating with platforms like ServiceNow, CXone, AWS Connect, and Genesys. It boasts capabilities such as New Ticket Enrichment, which leverages AI to forecast ticket details and access pertinent knowledge, along with Barista Live Translation that allows agents to engage in effective multilingual communication. Agents have the ability to interact with BaristaGPT within their tickets or chats, offering them prompt assistance and automation features. The solution also encompasses Automatic Knowledge Generation, which produces new knowledge articles from resolved tickets, thereby enhancing future problem-solving efforts. By decreasing the mean time to resolution (MTTR), boosting first call resolution rates, and reducing escalations, Barista Agent Co-Pilot significantly improves agent efficiency while also streamlining the training process for new staff members. Ultimately, this innovative tool not only optimizes operational performance but also empowers agents to deliver superior service experiences.
Description
Salesforge serves as a comprehensive sales execution platform designed to maximize each sales team's chances of reaching their goals by addressing issues related to email deliverability and the necessity of personalizing cold email outreach on a large scale. By leveraging real-time artificial intelligence and machine learning, we empower teams to make informed decisions about essential sales tasks, refine their messaging, and reduce reliance on multiple sales tools, ultimately leading to improved conversion rates. Additionally, this integrated approach allows sales professionals to focus more on strategy and relationship-building rather than getting bogged down by administrative tasks.
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API Access
Has API
API Access
Has API
Integrations
Amazon Connect
Boomi
Cherwell HR Service Management
Cherwell Software
ClickUp
Confluence
Freshservice
GitHub
Gmail
Ivanti Application Control
Integrations
Amazon Connect
Boomi
Cherwell HR Service Management
Cherwell Software
ClickUp
Confluence
Freshservice
GitHub
Gmail
Ivanti Application Control
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$44 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Espressive
Founded
2017
Country
United States
Website
www.espressive.com/platform/products/agent-co-pilot
Vendor Details
Company Name
Salesforge
Founded
2023
Country
Estonia
Website
salesforge.ai
Product Features
Product Features
Sales Engagement
CRM Integration
Call Scripts / Call Steps
Email Sequences
Email Tracking / Automation
Lead Management
Reporting / Analytics
Sales / Voice Dialer
Sales Automation
Search
Task Management
Templates
Workflow Management