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Description
Espressive's Barista Agent Co-Pilot is an AI-driven tool aimed at improving service desk efficiency by smoothly integrating with platforms like ServiceNow, CXone, AWS Connect, and Genesys. It boasts capabilities such as New Ticket Enrichment, which leverages AI to forecast ticket details and access pertinent knowledge, along with Barista Live Translation that allows agents to engage in effective multilingual communication. Agents have the ability to interact with BaristaGPT within their tickets or chats, offering them prompt assistance and automation features. The solution also encompasses Automatic Knowledge Generation, which produces new knowledge articles from resolved tickets, thereby enhancing future problem-solving efforts. By decreasing the mean time to resolution (MTTR), boosting first call resolution rates, and reducing escalations, Barista Agent Co-Pilot significantly improves agent efficiency while also streamlining the training process for new staff members. Ultimately, this innovative tool not only optimizes operational performance but also empowers agents to deliver superior service experiences.
Description
Pointer serves as your AI assistant, seamlessly integrated within Google Docs to provide intelligent, real-time editing suggestions. No longer will you need to deal with the tedious process of copying and pasting from ChatGPT or correcting formatting errors. Instead, experience streamlined and refined recommendations that you can effortlessly approve. Picture having a diligent intern who meticulously adheres to your directives, actively engaging with your document to offer suggestions right within Google Docs. This is precisely the function of Pointer AI! It transcends typical chat interfaces by directly generating suggestions for your endorsement, accompanied by thoughtful explanations that clarify the rationale for each modification. Drawing inspiration from Claude's "Computer Use," Pointer AI is tailor-made for Google Docs, removing the inconvenience of transferring text from ChatGPT and rectifying formatting discrepancies. You’ll be left in awe at how efficiently it incorporates your feedback, enhancing your documents at an astonishing pace. Witnessing Pointer AI operate feels like observing a form of magic—your concepts are transformed into written expression with incredible accuracy and speed. Every suggestion it makes serves to elevate the quality of your work, ensuring that your writing not only meets expectations but exceeds them.
API Access
Has API
API Access
Has API
Integrations
Amazon Connect
BambooHR
BitLocker
Cherwell HR Service Management
Cherwell Software
Freshservice
Genesys Cloud CX
Google Chrome
Google Docs
Ivanti Application Control
Integrations
Amazon Connect
BambooHR
BitLocker
Cherwell HR Service Management
Cherwell Software
Freshservice
Genesys Cloud CX
Google Chrome
Google Docs
Ivanti Application Control
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$19.95 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Espressive
Founded
2017
Country
United States
Website
www.espressive.com/platform/products/agent-co-pilot
Vendor Details
Company Name
Pointer
Founded
2024
Country
Serbia
Website
www.getpointer.ai/