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Average Ratings 0 Ratings
Description
Espressive's Barista Agent Co-Pilot is an AI-driven tool aimed at improving service desk efficiency by smoothly integrating with platforms like ServiceNow, CXone, AWS Connect, and Genesys. It boasts capabilities such as New Ticket Enrichment, which leverages AI to forecast ticket details and access pertinent knowledge, along with Barista Live Translation that allows agents to engage in effective multilingual communication. Agents have the ability to interact with BaristaGPT within their tickets or chats, offering them prompt assistance and automation features. The solution also encompasses Automatic Knowledge Generation, which produces new knowledge articles from resolved tickets, thereby enhancing future problem-solving efforts. By decreasing the mean time to resolution (MTTR), boosting first call resolution rates, and reducing escalations, Barista Agent Co-Pilot significantly improves agent efficiency while also streamlining the training process for new staff members. Ultimately, this innovative tool not only optimizes operational performance but also empowers agents to deliver superior service experiences.
Description
The Open Computer Agent is an AI assistant that operates within a web browser, created by Hugging Face, designed to automate tasks like web browsing, filling out forms, and retrieving information. Utilizing advanced vision-language models such as Qwen-VL, it mimics mouse and keyboard actions, allowing it to perform a variety of functions, from booking tickets to checking operating hours and navigating to locations. The agent can effectively identify and engage with various elements on web pages by analyzing their image coordinates. As part of the smolagents initiative by Hugging Face, it prioritizes both flexibility and transparency, providing an open-source framework for developers to explore, alter, and expand for specialized uses. Although still in the developmental phase and encountering certain obstacles, this agent signifies a pioneering shift toward AI functioning as a proactive digital assistant, adept at executing online tasks independently without requiring direct user involvement. Furthermore, its ongoing evolution may lead to even greater possibilities in automating complex web interactions in the future.
API Access
Has API
API Access
Has API
Integrations
Amazon Connect
BambooHR
Boomi
Cherwell Software
ClickUp
Confluence
Freshservice
Genesys Cloud CX
Hugging Face
Jira Service Management
Integrations
Amazon Connect
BambooHR
Boomi
Cherwell Software
ClickUp
Confluence
Freshservice
Genesys Cloud CX
Hugging Face
Jira Service Management
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
Free
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Espressive
Founded
2017
Country
United States
Website
www.espressive.com/platform/products/agent-co-pilot
Vendor Details
Company Name
Hugging Face
Founded
2016
Country
United States
Website
huggingface.co/spaces/smolagents/computer-agent