Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Enhance your customer-focused strategies while gaining valuable insights through our innovative CRM platform. Epicor CRM equips you with the necessary data and control to ensure a superior customer experience at every interaction. With Kinetic, the newly branded Epicor ERP, advanced collaboration features link employees, departments, and supply chain partners, enabling your organization to respond more swiftly and effectively. This powerful CRM solution helps accelerate supply chain operations, allowing you to stay competitive on a global scale. By improving coordination from raw materials to finished goods, you can effectively reduce costs and boost profitability. Furthermore, a data-driven approach to customer experience will ensure that your clients' expectations for accuracy, inventory management, product delivery, and service are consistently met. Additionally, our web-based solutions are tailored specifically for customer retention in the automotive service sector, ensuring sustained engagement and loyalty.
Description
Riff is an enterprise AI agent platform that helps industrial organizations automate complex operational workflows across existing business systems. The software provides autonomous agents for order management, procurement, logistics, production planning, and aftermarket operations. These agents can process customer orders, follow up with suppliers, manage purchasing activities, investigate exceptions, and update records directly within connected ERP platforms. Riff maintains a shared operational context containing business entities, relationships, procedures, and historical interactions to support consistent agent decisions. Its integrations connect with systems such as Microsoft Dynamics 365, SAP, Infor, IFS, Monitor, Jeeves, and Epicor through supported APIs. The platform provides collaborative interfaces where employees and AI agents can review the same operational records, exchange information, and coordinate decisions. A natural language application builder enables users to create custom dashboards, operational workspaces, and specialized AI agents without developing every component manually. Security and governance capabilities include role-based permissions, single sign-on, human approval requirements, activity logging, and controlled deployment processes. Riff also supports communication through email, Microsoft Teams, Slack, phone, and business portals to coordinate workflows involving employees, customers, and suppliers.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Claude
No
Cohere
No
DataBlend
Yes
Epicor ECM AP Automation
Yes
Epicor Kinetic
Yes
Epicor Tax Connect
Yes
Epicor Vision
Yes
Epicor Vista Market Share
Yes
Kognitos
Yes
Manthan CDP++
Yes
Integrations
Claude
Yes
Cohere
Yes
DataBlend
No
Epicor ECM AP Automation
No
Epicor Kinetic
No
Epicor Tax Connect
No
Epicor Vision
No
Epicor Vista Market Share
No
Kognitos
No
Manthan CDP++
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$49 per month
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Epicor Software
Founded
1972
Country
United States
Website
www.epicor.com
Vendor Details
Company Name
Riff.ai
Founded
2021
Country
Norway
Website
riff.ai/
Product Features
CRM
Calendar/Reminder System
No
Call Logging
No
Document Storage
No
Email Marketing
Yes
Internal Chat Integration
No
Lead Scoring
No
Marketing Automation Integration
No
Mobile Access
Yes
Quotes / Proposals
No
Segmentation
No
Social Media Integration
No
Task Management
No
Territory Management
No