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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Enhance your customer-focused strategies while gaining valuable insights through our innovative CRM platform. Epicor CRM equips you with the necessary data and control to ensure a superior customer experience at every interaction. With Kinetic, the newly branded Epicor ERP, advanced collaboration features link employees, departments, and supply chain partners, enabling your organization to respond more swiftly and effectively. This powerful CRM solution helps accelerate supply chain operations, allowing you to stay competitive on a global scale. By improving coordination from raw materials to finished goods, you can effectively reduce costs and boost profitability. Furthermore, a data-driven approach to customer experience will ensure that your clients' expectations for accuracy, inventory management, product delivery, and service are consistently met. Additionally, our web-based solutions are tailored specifically for customer retention in the automotive service sector, ensuring sustained engagement and loyalty.

Description

Riff is an enterprise AI agent platform that helps industrial organizations automate complex operational workflows across existing business systems. The software provides autonomous agents for order management, procurement, logistics, production planning, and aftermarket operations. These agents can process customer orders, follow up with suppliers, manage purchasing activities, investigate exceptions, and update records directly within connected ERP platforms. Riff maintains a shared operational context containing business entities, relationships, procedures, and historical interactions to support consistent agent decisions. Its integrations connect with systems such as Microsoft Dynamics 365, SAP, Infor, IFS, Monitor, Jeeves, and Epicor through supported APIs. The platform provides collaborative interfaces where employees and AI agents can review the same operational records, exchange information, and coordinate decisions. A natural language application builder enables users to create custom dashboards, operational workspaces, and specialized AI agents without developing every component manually. Security and governance capabilities include role-based permissions, single sign-on, human approval requirements, activity logging, and controlled deployment processes. Riff also supports communication through email, Microsoft Teams, Slack, phone, and business portals to coordinate workflows involving employees, customers, and suppliers.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Claude No 
Cohere No 
DataBlend Yes 
Epicor ECM AP Automation Yes 
Epicor Kinetic Yes 
Epicor Tax Connect Yes 
Epicor Vision Yes 
Epicor Vista Market Share Yes 
Kognitos Yes 
Manthan CDP++ Yes 
Nextbitt Yes 
OpenAI No 
Orchid eCommerce Yes 
Python No 
Simba Yes 
Stripe No 
SugarCRM Yes 
TOOLBX Yes 
Vergo Yes 
Welp CRM Yes 

Integrations

Claude Yes 
Cohere Yes 
DataBlend No 
Epicor ECM AP Automation No 
Epicor Kinetic No 
Epicor Tax Connect No 
Epicor Vision No 
Epicor Vista Market Share No 
Kognitos No 
Manthan CDP++ No 
Nextbitt No 
OpenAI Yes 
Orchid eCommerce No 
Python Yes 
Simba No 
Stripe Yes 
SugarCRM No 
TOOLBX No 
Vergo No 
Welp CRM No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$49 per month
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Epicor Software

Founded

1972

Country

United States

Website

www.epicor.com

Vendor Details

Company Name

Riff.ai

Founded

2021

Country

Norway

Website

riff.ai/

Product Features

CRM

Calendar/Reminder System No 
Call Logging No 
Document Storage No 
Email Marketing Yes 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration No 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation No 
Social Media Integration No 
Task Management No 
Territory Management No 

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