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Average Ratings 0 Ratings

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features
design
support

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Description

Enhance your customer-focused strategies while gaining valuable insights through our innovative CRM platform. Epicor CRM equips you with the necessary data and control to ensure a superior customer experience at every interaction. With Kinetic, the newly branded Epicor ERP, advanced collaboration features link employees, departments, and supply chain partners, enabling your organization to respond more swiftly and effectively. This powerful CRM solution helps accelerate supply chain operations, allowing you to stay competitive on a global scale. By improving coordination from raw materials to finished goods, you can effectively reduce costs and boost profitability. Furthermore, a data-driven approach to customer experience will ensure that your clients' expectations for accuracy, inventory management, product delivery, and service are consistently met. Additionally, our web-based solutions are tailored specifically for customer retention in the automotive service sector, ensuring sustained engagement and loyalty.

Description

Epicor Prism is an innovative application powered by AI, aimed at boosting team efficiency and offering a competitive edge through insightful analytics. Drawing on over five decades of expertise in ERP, it seamlessly integrates a network of specialized AI agents tailored to specific industries alongside robust ERP and data frameworks. This integration streamlines access to essential systems while employing a conversational chat interface to facilitate automated interactions between humans and machines, ultimately enhancing business outcomes. By harnessing vital insights and deploying vertical AI agents, Prism significantly reduces time spent on tasks by incorporating generative AI features—such as advanced language models and retrieval-augmented generation—directly into Epicor's top-tier ERP solutions and business applications. Created through close collaboration with clients, Prism redefines operational processes and heralds a new era of ERP tailored for manufacturers, distributors, and retailers, ensuring that businesses are equipped to meet the challenges of an evolving market landscape.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Epicor Kinetic Yes 
COZYROC SSIS+ Suite Yes 
Epicor ECM AP Automation Yes 
Epicor FP&A Yes 
Epicor Tax Connect Yes 
Kognitos Yes 
Nextbitt Yes 
Orchid Pay Yes 
Orchid eCommerce Yes 
Payference Yes 
RFID4U Yes 
Rayven Yes 
Salesforce Yes 
Simba Yes 
SugarCRM Yes 
TOOLBX Yes 
UROUTE Yes 
VKS Yes 
Welp CRM Yes 
servis.ai Yes 

Integrations

Epicor Kinetic Yes 
COZYROC SSIS+ Suite No 
Epicor ECM AP Automation No 
Epicor FP&A No 
Epicor Tax Connect No 
Kognitos No 
Nextbitt No 
Orchid Pay No 
Orchid eCommerce No 
Payference No 
RFID4U No 
Rayven No 
Salesforce No 
Simba No 
SugarCRM No 
TOOLBX No 
UROUTE No 
VKS No 
Welp CRM No 
servis.ai No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Epicor Software

Founded

1972

Country

United States

Website

www.epicor.com

Vendor Details

Company Name

Epicor Software

Founded

1972

Country

United States

Website

www.epicor.com/en-us/products/ai-powered-applications/prism/

Product Features

CRM

Calendar/Reminder System No 
Call Logging No 
Document Storage No 
Email Marketing Yes 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration No 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation No 
Social Media Integration No 
Task Management No 
Territory Management No 

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation No 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

ERP

Accounting Integration No 
Accounting Management No 
CRM No 
Dashboard No 
Distribution Management No 
Enterprise Asset Management No 
Financial Management No 
HR Management No 
Inventory Management No 
Order Management No 
Project Management No 
Purchase Order Management No 
Purchasing No 
Reporting/Analytics No 
Sales Management No 
Supply Chain Management No 
Warehouse Management No 

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