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Description
A single platform that enables the curation and sale of all-encompassing IT services. Assemble premium technology offerings equipped with seamless eCommerce, effective order management, and subscription billing solutions. The centralized MSP dashboard, combined with automated provisioning processes, can minimize your deployment times and expenses by as much as 90%. Enhance the customer experience and decrease the number of helpdesk inquiries with our user-friendly self-service dashboard tailored for non-technical users. Encapto’s easy-to-navigate self-service interface integrates various technologies to boost customer satisfaction, lessen support demands, foster customer loyalty, and create effortless upselling possibilities. Allow your customers to manage their own needs while you focus on growing your business. Create a personalized storefront featuring your product catalog, enabling customers to make their own orders. Streamlined order processes facilitate upselling and cross-selling of your offerings, additional features, and exclusive deals, ultimately leading to increased revenue and customer satisfaction.
Description
S2K eBusiness OnCloud leverages IBM WebSphere Portal technology to deliver a tailored and interactive website experience for your customers, ensuring they have access to the applications and information they require. The platform employs cutting-edge responsive design methods, allowing the website to function seamlessly on any device, thereby facilitating business transactions for your customers whether they are using a desktop or a mobile device. Customers can easily familiarize themselves with various offerings, including product features, pricing, and availability. Furthermore, they can swiftly carry out transactions across different applications and retrieve enterprise data in real-time. Many customers appreciate and favor self-service options over direct human interaction. Utilizing online self-service not only saves valuable time but also enhances accuracy, boosts customer retention, and fosters loyalty. By offering self-service capabilities, your sales team can concentrate on more strategic activities, ultimately driving greater business success. This shift towards self-service channels represents a significant advantage in a competitive landscape, as it meets the evolving needs of customers who prefer convenience.
API Access
Has API
API Access
Has API
Integrations
Cisco Meraki
Cisco Umbrella
MarkMagic
QuickBooks Online
SupplyMover
Xero
Zabbix
Integrations
Cisco Meraki
Cisco Umbrella
MarkMagic
QuickBooks Online
SupplyMover
Xero
Zabbix
Pricing Details
$280 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Encapto
Founded
2014
Country
Australia
Website
www.encapto.com
Vendor Details
Company Name
VAI
Founded
1978
Country
United States
Website
www.vai.net
Product Features
MSP
Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling
Product Features
eCommerce
CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates
