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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Prior to the collaboration of EmpowerMX with Airlines and MROs, the aviation maintenance sector faced significant inefficiencies. There were major obstacles in planning, execution, and production management. Addressing these issues has led to considerable cost savings. Since its inception, EmpowerMX has experienced an impressive annual growth rate of 15% in application adoption. Initially focused on major U.S. airlines, the company has expanded its reach as a global service provider across various continents and countries. Ineffective planning and production oversight often result in each maintenance visit utilizing 20% more resources than necessary. By streamlining these processes, it becomes possible to complete a greater number of projects within the same time frame. This operational improvement allows airlines to enhance capacity without needing additional outsourcing. Furthermore, MROs can generate increased revenue while maintaining a more efficient cost structure, ultimately benefiting the entire aviation maintenance ecosystem. As EmpowerMX continues to innovate, the potential for further advancements in industry efficiency remains promising.

Description

Everhelp is an AI-powered customer support outsourcing ecosystem that pairs automation with trained human agents to hit the performance metric that matters most to a business. Instead of a fixed service package, we build support around whichever target a client sets, then configure the technology, workflows, and staffing to reach it. Our automation layer handles up to 85% of routine requests end-to-end, and the platform covers 90+ languages with AI (30+ with human agents), across live chat, phone, email, ticketing, social media, and proprietary CMS integrations. First response time runs as fast as 15 seconds, backed by real-time reporting and performance dashboards clients can monitor directly. Founded in 2021, we've become a fast-growing business, scaling to 1,000+ agents across 4 continents and landing a top spot on Clutch's Top 100 Fastest-Growing Companies list. We offer experience running support operations for 125+ clients in SaaS, ecommerce, fintech, and hospitality. This approach earned EverHelp 8 awards, including a Gold Stevie Award for Customer Service Outsourcing Provider of the Year and a Silver Stevie® Award in the Best Use of Technology in Customer Service.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

EmpowerMX

Website

www.empowermx.com

Vendor Details

Company Name

Everhelp

Founded

2021

Country

Poland

Website

www.ever-help.com

Product Features

Aviation

Accounting / Revenue Management No 
Aircraft Utilization No 
Boarding Management No 
CRM / Flight History No 
Check-in No 
Employee Management No 
Flight Crew Scheduling No 
Flight Scheduling / Dispatch No 
Fuel Management No 
Incident Reporting No 
Inspection Management No 
Inventory Management No 
Lot Costing / Leasing Management No 
Maintenance Management No 
Pilot Management No 
Point of Sale No 
Time Tracking No 
Website / Online Ticketing No 

Aviation Maintenance

Compliance Management No 
Components Tracking Yes 
Flight Time Tracking Yes 
Inventory Control No 
Labor Hours Tracking Yes 
Logbook Tracking Yes 
Maintenance Scheduling Yes 
Manuals No 
Service Bulletins Yes 
Work Order Management Yes 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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