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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Eloquens AI functions as a perpetual, AI-driven email assistant that comprehensively processes and replies to routine communications in more than 160 languages, all while maintaining impeccable grammar and echoing the tone of each sender. It efficiently manages a vast number of email interactions across various teams and departments, allowing for intelligent scalability, and provides a human-in-the-loop feature through draft mode and personalized AI personas. This system accommodates adaptable workflows and ensures knowledge-based responses by utilizing documents and uploaded resources to enhance accuracy and contextual relevance, while also adeptly directing intricate or sensitive inquiries to human professionals, including the ability to schedule appointments when required. Moreover, it integrates flawlessly with popular email services such as Gmail, Microsoft 365/Outlook, and Kerio Connect, along with knowledge repositories like Google Drive, OneDrive, and support platforms like Zendesk or Kayako. Additionally, it offers features such as inbox filtering, effective conversation management, insightful performance analytics, and compliance that meets enterprise standards, thus ensuring a comprehensive solution for email management. With its advanced capabilities, Eloquens AI stands out as a versatile tool for enhancing communication efficiency in organizations.

Description

Effortlessly keep tabs on email activity with Email Tracking for Zendesk. This feature provides a detailed read receipt that specifies the exact date and time an email was opened, ensuring you have confirmation that it reached the right recipient. Furthermore, you can monitor how many times each email sent via Zendesk support has been accessed, including the earliest and latest access dates. In addition, the system allows for tracking link clicks within Zendesk emails. To enhance your responsiveness, consider enabling desktop notifications to receive timely alerts about important Zendesk emails. Activating these notifications ensures you are promptly informed when an email is opened, enabling you to follow up with customers at critical moments. This proactive approach can lead to quicker ticket resolution and higher levels of customer satisfaction. You always have the option to disable notifications if they become unnecessary.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Zendesk Yes 
Gmail Yes 
Google Drive Yes 
Kayako Yes 
Kerio Connect Yes 
Microsoft 365 Yes 
Microsoft OneDrive Yes 
Microsoft Outlook Yes 

Integrations

Zendesk Yes 
Gmail No 
Google Drive No 
Kayako No 
Kerio Connect No 
Microsoft 365 No 
Microsoft OneDrive No 
Microsoft Outlook No 

Pricing Details

$65 per month
Free Trial Yes 
Free Version No 

Pricing Details

$2/agent/month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Eloquens AI

Country

United States

Website

eloquens.ai/

Vendor Details

Company Name

GrowthDot

Founded

2015

Country

Ukraine

Website

growthdot.com

Product Features

Product Features

Email Tracking

A/B Testing No 
Audience Segmentation No 
Campaign Management No 
Event-Based Notifications No 
Location Tracking No 
Team Management No 

Alternatives

Alternatives

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