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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

E-Link has created a user-friendly environment for dynamic data acquisition and delta updates across various geographies, allowing for the deployment of several applications that leverage this data-centric framework. This setup facilitates the real-time management of power supply through automation, ensuring that end users receive uninterrupted and high-quality electricity. We have the expertise to design, develop, and implement SCADA-DMS systems tailored for substation and distribution automation, thereby enhancing power supply management. Additionally, we offer smart metering solutions that empower consumers to monitor their electricity usage while also detecting fraud and preventing outages. The integration of bidirectional, real-time communication between energy meters and utility systems is essential for enabling smart grid operations that enhance the overall intelligence of the grid. Furthermore, our Street Lighting Solution allows for the remote monitoring and control of street lights, utilizing internet connectivity to facilitate seamless data uploads to a cloud application. This innovative approach not only improves operational efficiency but also contributes to better resource management in urban environments.

Description

Sigma CC&B is an online customer care system that offers a user-friendly interface for customer service agents to retrieve customer data efficiently. Specifically designed for Retail Energy Providers, CC&B facilitates the comprehensive management of daily operations and fosters the growth of customer satisfaction and retention. It encompasses a wide range of functions, including Prospect and Campaign Management, Business Intelligence Reporting, and more, effectively catering to various commodities like electricity, gas, and non-commodity offerings. The Customer Portfolio screen presents a concise overview of essential customer data while offering easy access to detailed information, such as billing specifics, market activities, meter readings, contract information, and customer communications. Furthermore, CC&B enables real-time interactions for customer care representatives, streamlining the process from initial customer contact to the completion of payment transactions. This integrated approach not only enhances operational efficiency but also ensures that customer needs are met promptly and effectively.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

eLink Software Technologies

Founded

2007

Country

India

Website

elinktechnologies.net/automation-solutions.html

Vendor Details

Company Name

ESG

Founded

1998

Country

United States

Website

www.isigma.net

Product Features

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

Product Features

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

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