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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

ElevenLabs Agents is an innovative platform designed for the creation, deployment, and scaling of smart conversational AI agents that can communicate through speech, text, and actions across various channels, including phone, web, and applications. It empowers developers and teams to craft real-time agents that engage users in a seamless manner, using a combination of speech recognition, advanced language models, and voice synthesis to simulate human-like conversations. The platform facilitates agents in addressing customer inquiries, streamlining workflows, providing answers, and performing tasks by leveraging interconnected data sources and established logic, ensuring that interactions are both precise and contextually relevant. Additionally, these agents can be tailored with knowledge bases, system prompts, and tools that allow them to interact with external systems, execute complex logic, and accomplish tasks beyond mere answers. They feature multimodal capabilities, enabling them to read, speak, and comprehend inputs while adeptly managing the intricacies of conversation. Moreover, this versatility enhances user engagement and satisfaction, making the agents invaluable assets in modern digital interactions.

Description

Enhance customer interactions with human agents through Agent Assist, a feature of Google Cloud’s Contact Center AI. It offers pre-prepared responses for customers to ensure timely communication. By leveraging a centralized knowledge base, it provides comprehensive answers to customer inquiries. This capability allows agents to manage 28% more conversations, leading to a reduction in operational expenses, shorter average hold times for customers, and an improved capacity to manage peak traffic effectively. Customer satisfaction can see a boost of 10% thanks to the delivery of consistent, high-quality responses, and the training process becomes faster as agents learn from top performers. The implementation of Smart Reply can decrease abandoned chats by enabling response times that are 15% quicker, utilizing rapid answers sourced from the central knowledge base. Furthermore, Agent Assist suggests effective phrases used by successful agents, enhancing the quality and uniformity of the customer experience. This system also recommends relevant knowledge base content to assist agents in addressing customer issues more effectively, thereby minimizing wait times and ensuring customers receive precise information. Overall, the combination of these features streamlines the customer support process, making it more efficient and effective.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Avaya Experience Platform
Cal.com
Cisco Unified Contact Center
Elastic Observability
ElevenLabs
Five9
Genesys Cloud CX
Google Cloud Platform
Google Contacts
HubSpot CRM
LivePerson
Model Context Protocol (MCP)
Pipedrive
Salesforce
Stripe
Twilio
Vonage AI Studio
Zendesk
[24]7.ai
n8n

Integrations

Avaya Experience Platform
Cal.com
Cisco Unified Contact Center
Elastic Observability
ElevenLabs
Five9
Genesys Cloud CX
Google Cloud Platform
Google Contacts
HubSpot CRM
LivePerson
Model Context Protocol (MCP)
Pipedrive
Salesforce
Stripe
Twilio
Vonage AI Studio
Zendesk
[24]7.ai
n8n

Pricing Details

$5 per month
Free Trial
Free Version

Pricing Details

$0.06 per session
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

ElevenLabs

Founded

2022

Country

United States

Website

elevenlabs.io/agents

Vendor Details

Company Name

Google

Founded

1998

Country

United States

Website

cloud.google.com/agent-assist

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