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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Electron Apps provides a comprehensive field service software solution tailored for HVAC and plumbing professionals. By integrating office dispatch, scheduling, customer and equipment management, estimates, invoicing, maintenance agreements, and a mobile app for technicians, it streamlines the entire service process. Dispatchers can efficiently allocate jobs by considering appointment preferences, technician qualifications, job progress, and historical data; the scheduling feature accommodates recurring maintenance tasks, travel time, and workforce availability. Technicians benefit from the ability to view job specifics, document notes and photos, modify status updates, and operate offline until they reconnect to sync their information. The invoicing capabilities include options for flat-rate and time-and-material billing, as well as handling deposits and generating exportable invoices for accounting purposes. This software is specifically designed to meet the needs of small to medium-sized trade businesses, with adaptable plans that cater to varying team sizes and multiple locations. Additionally, its user-friendly interface ensures that both dispatchers and technicians can efficiently navigate their tasks.

Description

Field Ascend offers a comprehensive field service management solution designed to streamline and automate essential operations for service-oriented businesses, including HVAC, plumbing, electrical services, lift/elevator maintenance, and facilities management, among others, by integrating features such as job scheduling, work order management, dispatch automation, customer relationship management (CRM), and both customer and self-service portals into a single cloud-based platform. This software enhances efficiency with intelligent job scheduling and auto-assignment that aligns tasks with the skills and locations of engineers, while also providing real-time tracking via GPS, managing timesheets with GPS auto-audit, and offering a robust mobile application that allows field engineers to access and update job information, capture images, obtain digital signatures, complete checklists, and record equipment status without the need for a signal. Furthermore, Field Ascend enables automated preventive maintenance scheduling, optimizes routes for better efficiency, and includes reporting and analytics dashboards, along with capabilities for managing purchase orders, inventory, CRM, and site data. By centralizing these various functionalities, the platform not only improves operational workflows but also enhances communication and service delivery for businesses in diverse sectors.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

No images available

Screenshots View All

Integrations

Google Sheets No 
Microsoft Excel No 
QuickBooks Online No 
Sage 100 No 
Xero No 

Integrations

Google Sheets Yes 
Microsoft Excel Yes 
QuickBooks Online Yes 
Sage 100 Yes 
Xero Yes 

Pricing Details

$89/month
Shop is $89/month billed annually (up to 8 people) or $109/month month-to-month. Route is $229/month billed annually (up to 20 people) or $269/month month-to-month. Multi-shop pricing is custom for multiple locations or more than 20 people. Annual billing is prepaid; the vendor says it is not a contract.
Free Trial No 
Free Version No 

Pricing Details

$13.53 per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Electron Apps

Founded

2011

Country

United States

Website

electronapps.com

Vendor Details

Company Name

Field Ascend

Country

United States

Website

field-ascend.com

Product Features

HVAC

Billing & Invoicing No 
Customer Database No 
Dispatch Management No 
Inventory Control No 
Job Management No 
Maintenance Scheduling No 
Mobile Access No 
Quotes / Estimates No 
Routing No 
Scheduling No 
Service History Tracking No 
Technician Management No 
Work Order Management No 

Product Features

Electrical Contractor

Billing & Invoicing Yes 
Commercial / Industrial Yes 
Contract Management Yes 
Customer Database Yes 
Electronic Signature Yes 
Mobile Access Yes 
Quotes / Estimates Yes 
Scheduling Yes 
Time Tracking Yes 
Work Order Management Yes 

Field Service Management

Billing & Invoicing Yes 
Contact Database Yes 
Contract Management Yes 
Customer Database Yes 
Dispatch Management Yes 
Electronic Signature Yes 
Inventory Management Yes 
Mobile Access Yes 
Payment Collection in the Field No 
Quotes / Estimates Yes 
Routing Yes 
Scheduling Yes 
Service History Tracking Yes 
Time Clock Yes 
Work Order Management Yes 

HVAC

Billing & Invoicing Yes 
Customer Database Yes 
Dispatch Management Yes 
Inventory Control Yes 
Job Management Yes 
Maintenance Scheduling Yes 
Mobile Access Yes 
Quotes / Estimates Yes 
Routing Yes 
Scheduling Yes 
Service History Tracking Yes 
Technician Management Yes 
Work Order Management Yes 

Plumbing

Billing & Invoicing Yes 
Customer Database Yes 
Dispatch Management Yes 
Inventory Control Yes 
Job Management Yes 
Mobile Access Yes 
Quotes / Estimates Yes 
Routing Yes 
Scheduling Yes 
Service History Tracking Yes 
Technician Management Yes 
Work Order Management Yes 

Alternatives

No Alternatives

Alternatives

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