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Description
EcoStruxure IT Expert is a secure, cloud-based solution that offers vendor-agnostic monitoring and visibility of your IT physical infrastructure from any location. As a pioneer in the realm of cloud-based data center infrastructure management, it allows distributed IT and edge organizations to effectively oversee multi-vendor equipment related to power and cooling. Through features like real-time monitoring, benchmarking, instant fault notifications, and escalation processes, it equips users with essential insights to manage their IT infrastructure proactively. This adaptable and open central repository of vital data can be accessed by various users and preferred partners alike, facilitating swift responses to critical infrastructure issues that could jeopardize system availability. Furthermore, its robust capabilities ensure that organizations maintain optimal performance and reliability in their IT operations.
Description
Hubcase streamlines collaboration and escalation of support cases among business partners in the B2B landscape. It integrates plug-ins with existing case management systems like Salesforce and NetSuite, ensuring users operate within a familiar interface while gaining enhanced B2B escalation features. On the backend, Hubcase facilitates seamless communication with partner systems through the Hubcase Exchange platform. If you prioritize customer satisfaction, efficiency, accountability, visibility, and precision, Hubcase is the solution for you. Moreover, if you or your partners lack a case management system, our cloud-based Help Desk is completely free and includes integrated B2B functionalities. Feel free to reach out if you utilize a different system, as we might have tailored solutions available. For service providers, resellers, or VARs who need to obtain prompt answers from vendors or suppliers while depending on partners for product deployment or service, Hubcase is an invaluable tool to enhance your operational efficiency. With Hubcase, you can elevate your support processes and strengthen your collaborative efforts in the marketplace.
API Access
Has API
API Access
Has API
Integrations
Microsoft Dynamics 365
NetSuite
Salesforce
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Schneider Electric
Founded
1836
Country
France
Website
www.se.com/us/en/product-range/65972-ecostruxure-it-expert/#products
Vendor Details
Company Name
Hubcase
Country
United States
Website
www.hubcase.com
Product Features
Product Features
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal