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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

EcoStruxure IT Expert is a secure, cloud-based solution that offers vendor-agnostic monitoring and visibility of your IT physical infrastructure from any location. As a pioneer in the realm of cloud-based data center infrastructure management, it allows distributed IT and edge organizations to effectively oversee multi-vendor equipment related to power and cooling. Through features like real-time monitoring, benchmarking, instant fault notifications, and escalation processes, it equips users with essential insights to manage their IT infrastructure proactively. This adaptable and open central repository of vital data can be accessed by various users and preferred partners alike, facilitating swift responses to critical infrastructure issues that could jeopardize system availability. Furthermore, its robust capabilities ensure that organizations maintain optimal performance and reliability in their IT operations.

Description

Hubcase streamlines collaboration and escalation of support cases among business partners in the B2B landscape. It integrates plug-ins with existing case management systems like Salesforce and NetSuite, ensuring users operate within a familiar interface while gaining enhanced B2B escalation features. On the backend, Hubcase facilitates seamless communication with partner systems through the Hubcase Exchange platform. If you prioritize customer satisfaction, efficiency, accountability, visibility, and precision, Hubcase is the solution for you. Moreover, if you or your partners lack a case management system, our cloud-based Help Desk is completely free and includes integrated B2B functionalities. Feel free to reach out if you utilize a different system, as we might have tailored solutions available. For service providers, resellers, or VARs who need to obtain prompt answers from vendors or suppliers while depending on partners for product deployment or service, Hubcase is an invaluable tool to enhance your operational efficiency. With Hubcase, you can elevate your support processes and strengthen your collaborative efforts in the marketplace.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Microsoft Dynamics 365
NetSuite
Salesforce

Integrations

Microsoft Dynamics 365
NetSuite
Salesforce

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Schneider Electric

Founded

1836

Country

France

Website

www.se.com/us/en/product-range/65972-ecostruxure-it-expert/#products

Vendor Details

Company Name

Hubcase

Country

United States

Website

www.hubcase.com

Product Features

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

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