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ease
features
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support

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Description

ERMES is a comprehensive application designed from the insights of the SEFIN group, aimed at facilitating supervisory reports and matrices for foreign bank branches in Italy as well as for Financial Intermediaries listed in the new SINGLE REGISTER. This application serves as a protocol to PUMA 2 (Unified Corporate Matrices Procedure), enabling a straightforward and thorough approach to fulfilling periodic reporting requirements to the Bank of Italy. Tailored specifically for the Italian branches of foreign banks and for Financial Intermediaries under article 107, as well as those governed by article 106 (the so-called SINGLE REGISTER), ERMES functions as a reporting and communication system that supports users throughout every stage of the process through its intuitive yet detailed interface. The application prioritizes flexibility and usability while allowing for adaptability and customization of table structures to meet the unique needs of each user. Furthermore, it provides a singular reference documentation for processing, ensuring consistency and clarity in reporting. This innovative approach not only enhances user experience but also streamlines compliance with regulatory obligations.

Description

Vocally serves as an AI voice receptionist designed specifically for small and medium-sized service enterprises. This innovative solution manages incoming calls around the clock in multiple languages, including Italian, English, and Spanish, while also handling bookings, providing answers from a personalized knowledge base, and directing or escalating calls as necessary. Additionally, it maintains communication through follow-ups via SMS, email, and WhatsApp for enhanced customer engagement. A convenient voice widget allows website visitors to interact with the same AI assistant, ensuring a seamless experience. Each business enjoys its own dedicated tenant featuring tailored prompt tuning, detailed call logs, transcripts, and comprehensive usage analytics. The service is developed by Mandally Technologies S.R.L.S., based in Italy, catering to the unique needs of various industries. With its multifaceted capabilities, Vocally not only streamlines communication but also enhances operational efficiency for its users.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

HID IdenTrust Yes 

Integrations

HID IdenTrust No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Sefin

Founded

1981

Country

Italy

Website

ebi.sefin.it/en/software-and-services-for-supervisory-reporting/supervisory-and-matrix-reporting/

Vendor Details

Company Name

Mandally Technologies S.R.L.S.

Country

Italy

Website

vocally.me

Product Features

Financial Services

Analytics No 
Branch Optimization No 
Channel Management No 
Compliance Management No 
Customer Engagement No 
Performance Management No 
Risk Management No 

Product Features

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

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