Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
ERMES is a comprehensive application designed from the insights of the SEFIN group, aimed at facilitating supervisory reports and matrices for foreign bank branches in Italy as well as for Financial Intermediaries listed in the new SINGLE REGISTER. This application serves as a protocol to PUMA 2 (Unified Corporate Matrices Procedure), enabling a straightforward and thorough approach to fulfilling periodic reporting requirements to the Bank of Italy. Tailored specifically for the Italian branches of foreign banks and for Financial Intermediaries under article 107, as well as those governed by article 106 (the so-called SINGLE REGISTER), ERMES functions as a reporting and communication system that supports users throughout every stage of the process through its intuitive yet detailed interface. The application prioritizes flexibility and usability while allowing for adaptability and customization of table structures to meet the unique needs of each user. Furthermore, it provides a singular reference documentation for processing, ensuring consistency and clarity in reporting. This innovative approach not only enhances user experience but also streamlines compliance with regulatory obligations.
Description
Vocally serves as an AI voice receptionist designed specifically for small and medium-sized service enterprises. This innovative solution manages incoming calls around the clock in multiple languages, including Italian, English, and Spanish, while also handling bookings, providing answers from a personalized knowledge base, and directing or escalating calls as necessary. Additionally, it maintains communication through follow-ups via SMS, email, and WhatsApp for enhanced customer engagement. A convenient voice widget allows website visitors to interact with the same AI assistant, ensuring a seamless experience. Each business enjoys its own dedicated tenant featuring tailored prompt tuning, detailed call logs, transcripts, and comprehensive usage analytics. The service is developed by Mandally Technologies S.R.L.S., based in Italy, catering to the unique needs of various industries. With its multifaceted capabilities, Vocally not only streamlines communication but also enhances operational efficiency for its users.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
HID IdenTrust
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Sefin
Founded
1981
Country
Italy
Website
ebi.sefin.it/en/software-and-services-for-supervisory-reporting/supervisory-and-matrix-reporting/
Vendor Details
Company Name
Mandally Technologies S.R.L.S.
Country
Italy
Website
vocally.me
Product Features
Financial Services
Analytics
No
Branch Optimization
No
Channel Management
No
Compliance Management
No
Customer Engagement
No
Performance Management
No
Risk Management
No
Product Features
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
No
Omni-Channel
No
On-Screen Chats
No
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No