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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Enables clients to independently manage their needs through a user-friendly online portal. Intuitive customer service dashboards offer immediate insights to enhance interactions with customers. The incorporation of predictive analytics and proactive field engagement significantly enhances the efficiency and quality of resolving issues. Continuous monitoring and assurance of services for CPE management work to minimize inefficiencies and costs, elevate subscriber satisfaction, and support the implementation of next-generation services. Utilizing advanced analytics and visual representations assists in addressing business-level obstacles, facilitating proactive decision-making, and effectively overseeing operations across various domains, including workforce management and sales/marketing. Furthermore, it ensures the optimization of network performance and reliability, alongside comprehensive reporting and analysis of network performance trends. This comprehensive approach not only streamlines processes but also fosters a more responsive and agile operational environment.

Description

EXFO has introduced the Nova adaptive service assurance platform, which is pioneering as the first automation platform focused on service assurance within the industry. This innovative system intelligently delivers precise data at crucial moments to identify, troubleshoot, and resolve or even foresee and avert events that could negatively affect customers, stemming from the network infrastructure and services. By leveraging adaptive automation, the Nova platform streamlines labor-intensive tasks such as monitoring, diagnosing, and making decisions that typically consume operational resources. As a result, it allows organizations to enhance network efficiency and customer satisfaction while accelerating the rollout of new services and revenue streams. Additionally, the platform coordinates the seamless integration of EXFO solutions with pre-existing monitoring, operational, and network management systems, adapting to various contexts as needed. It continuously gathers and evaluates a blend of system, monitoring, and telemetry data to facilitate real-time network oversight, ensuring informed and prompt responses to any issues that may arise. This capability not only optimizes operational workflows but also reinforces the overall resilience of the network.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

CDG Elements
Microsoft Dynamics 365
Panacea

Integrations

CDG Elements
Microsoft Dynamics 365
Panacea

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

ETI Software Solutions

Founded

1992

Country

United States

Website

etisoftware.com

Vendor Details

Company Name

EXFO

Founded

1985

Country

Canada

Website

www.exfo.com/en/products/service-assurance-platform/nova-core/

Product Features

Mobile Device Management (MDM)

Automatic Device Recognition
Data Management
Deployment Management
Inventory Management
Maintenance Utilities
Procurement Management
Remote Update / Installation
Software Management
Synchronization Management
Wireless Network Support

User Provisioning and Governance

Access Governance
Access Verification Workflow
Audits / Reports
Automatic Provisioning / Deprovisioning
Delegated Access Authorization
Identity Synchronization
Lifecycle Management
Multi-Factor Authentication (MFA)
Password Management
Policy Enforcement
Single Sign-On (SSO)
User Self-Service

Product Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

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