Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Enhance your capacity to observe, develop, and uphold a culture rooted in trust, enabling your team to flourish. The most robust organizations cultivate an ethical, values-driven culture where every member feels confident to voice their opinions, pose tough questions, and address concerns that may challenge the organization's core values without fear of repercussions. EQS Compliance COCKPIT creates and nurtures a transparent and secure atmosphere for employees, allowing for greater insights into the well-being of a company's culture, which empowers leaders to take informed action regarding potential risks. By implementing a cloud-based, coordinated platform, you can bolster your ethics and compliance program, placing trust at the forefront of your business strategy. Additionally, proactively confront emerging challenges with a top-tier global helpline that offers various intake options, integrated case management, and comprehensive whistleblower protection, ensuring that all employees can report issues safely and confidentially. This holistic approach not only promotes accountability but also reinforces a shared commitment to ethical conduct across the organization.
Description
Helpline Software is a versatile and customizable solution designed for organizations that operate critical inbound communication lines, such as crisis hotlines, helplines, warmlines, after-hours answering services, and on-call support teams. This integrated platform streamlines various functions, including scheduling, inbound call management, callbacks, web chat, text messaging, intake forms, reporting, escalation protocols, and staff safeguards, all within a single system.
With Helpline Software, teams can efficiently manage rotating coverage, direct calls based on real-time schedules, automate transitions between responders, document all interactions, ensure safe follow-ups, and analyze audit trails for missed or escalated calls.
By utilizing this software, organizations can significantly minimize missed connections, maintain coverage in line with scheduling changes, safeguard responder privacy, bolster support for both volunteers and staff, and provide leadership with crucial insights into their communications processes. Furthermore, it enhances the overall efficiency and effectiveness of critical operational workflows, thereby ensuring that help is always just a call away.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
OneTrust Privacy Automation
Yes
OneTrust Tech Risk and Compliance
Yes
Integrations
OneTrust Privacy Automation
No
OneTrust Tech Risk and Compliance
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
Custom
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
EQS Group
Founded
2000
Country
Germany
Website
www.eqs.com/en-us/compliance-solutions/compliance-platform/
Vendor Details
Company Name
Helpline Software
Founded
2019
Country
United States
Website
helplinesoftware.com
Product Features
Compliance
Archiving & Retention
No
Artificial Intelligence (AI)
No
Audit Management
No
Compliance Tracking
No
Controls Testing
No
Environmental Compliance
No
FDA Compliance
No
HIPAA Compliance
No
ISO Compliance
No
Incident Management
No
OSHA Compliance
No
Risk Management
No
Sarbanes-Oxley Compliance
No
Surveys & Feedback
No
Version Control
No
Workflow / Process Automation
No
Compliance Training
Multiple Locations / Departments
No
Online / Self-Paced
No
Anti-Bribery Training
No
Certification Management
No
Conflicts of Interest Training
No
Content Builder
No
Customer Service Standards
No
Customizable Branding
No
Diversity Training
No
Fair Disclosure
No
Federal / State Regulation Compliance
No
Gamification
No
Harassment / Discrimination Training
No
Industry-Specific Courses
No
Instructor-Led Training
No
Interactive Quizzes
No
Progress Tracking
No
Reporting / Analytics
No
Role-Specific Versions
No
Security / Privacy Training
No
Text / Email Reminders
No
Workplace Safety
No
Whistleblowing
Access Controls / Permissions
No
Automated Routing
No
Compliance Management
No
Customizable Branding
No
Multi-Language Support
No
Real-Time Chat
No
Reporting / Analytics
No
Workflow / Process Automation
No
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No