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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Address customer concerns effectively on the first attempt, consistently. Dynamics 365 for Field Service enhances the experience by offering clear communication throughout the entire support process whenever a customer reaches out for assistance. It begins with acknowledging the service request, then smoothly transitions to sharing details about the technician assigned, including their expected time of arrival, followed by post-service updates, and a confirmation once the issue is resolved. By proactively predicting, identifying, and addressing service challenges before customers are even aware of them, businesses can maintain reliable and efficient operations. Foster customer trust and loyalty by equipping technicians and service managers with essential tools and information, enabling them to solve issues promptly. Additionally, optimize both resources and costs while delivering outstanding onsite customer interactions by deploying technicians precisely when and where they are needed most, ensuring a seamless service experience. This holistic approach not only enhances customer satisfaction but also drives operational excellence across the board.

Description

Fabrix has developed an innovative approach to visualizing IT operations by converting vast quantities of operational data into practical insights with visual notifications. These visual representations offer a comprehensive overview of IT activities, empowering your team to quickly address and rectify issues. By monitoring events as they unfold, you can tackle problems before they affect your business. The centralized nature of Fabrix’s visualization solution ensures that all stakeholders have access to a common understanding of the information, which enhances communication and collaboration. This streamlined process significantly cuts down the time required to resolve issues. Proactively identify potential problems before they disrupt business operations, resolve them in a fraction of the time you currently need, and improve teamwork. Additionally, uphold service standards to achieve Key Performance Indicators (KPI) while decreasing operational expenses. With this solution, you will enhance operational visibility and improve overall manageability, paving the way for long-term success.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

AXtension Content Gate
AgriERP
Atfinity
Azumuta
BUILDFitters
Dynamics 365 Remote Assist
EasyTerritory
Ema
Jira
KEPServerEX
My DSO Manager
Obzervr
Rayven
Resco Inspections+
ServiceNow
Slack
Splunk Cloud Platform
The Asset Guardian EAM (TAG)
mainsim

Integrations

AXtension Content Gate
AgriERP
Atfinity
Azumuta
BUILDFitters
Dynamics 365 Remote Assist
EasyTerritory
Ema
Jira
KEPServerEX
My DSO Manager
Obzervr
Rayven
Resco Inspections+
ServiceNow
Slack
Splunk Cloud Platform
The Asset Guardian EAM (TAG)
mainsim

Pricing Details

$95 per user per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Microsoft

Founded

1975

Country

United States

Website

dynamics.microsoft.com/en-us/field-service/overview/

Vendor Details

Company Name

Fabrix

Founded

2015

Website

www.getfabrix.com/product/fabrix

Product Features

Field Sales

Activity Tracking
CRM
Channel Management
Collaboration Tools
Controlled Access
Dashboard Management
Expense Management
Fast Estimates
Inventory Management
Invoices
Lead / Opportunity Management
Online Payments
Order Management
Quoting
Reporting / Analytics
Route Optimization
Territory Management
Time Tracker
Visit Scheduling
Workflow Management

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Product Features

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

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