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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

DualDesk offers a robust and user-friendly remote support solution that requires a one-time payment, enabling your technical support team to assist any PC connected to the internet through firewalls in mere seconds without any configuration needed. Enhance efficiency, conserve resources, and deliver comprehensive remote help desk services to numerous clients at once, all while being able to transfer files, engage in chat, reboot and auto-reconnect, and control remote systems in real-time, even in "Safe Mode," without needing to pre-install any software on the target computer. Since its inception in 2001, DualDesk has established itself as a reliable remote support tool that is compatible with various Windows versions such as 7, Vista, 2008, 2003, XP, and 2000 across different modes of service. Unlike basic remote support systems, DualDesk eliminates the necessity of opening multiple ports for various technicians, allowing for an unlimited number of technician seats to be managed from a single support file. Additionally, multiple clients can concurrently connect to a single remote support technician, making it an ideal choice for busy support environments. This flexibility and efficiency make DualDesk a standout option for businesses seeking to optimize their remote support capabilities.

Description

Intel vPro Manageability provides a robust, hardware-driven approach to the remote management of PC fleets, enhancing the overall capabilities of the Intel vPro platform, which combines superior performance, multilayered security, remote management features, and stability specifically tailored for business-oriented computers. This functionality, powered by technologies like Intel Active Management Technology (AMT) and cloud solutions such as Intel Endpoint Management Assistant (EMA), empowers IT departments to remotely identify, configure, update, and troubleshoot devices regardless of their location, even if they are beyond the corporate firewall. Furthermore, it supports out-of-band management, allowing IT personnel to control various aspects of the systems, such as powering them on or off, booting or rebooting, redirecting boot processes to remote images, accessing BIOS configurations, executing remote repairs or reinstallation, and managing keyboard, video, and mouse (KVM) functions over IP, even when the operating system is not operational or the device is turned off. In addition, Intel vPro integrates strong security measures, including hardware-level protections, below-the-OS safeguards, advanced encryption, and secure firmware and boot processes, ensuring the integrity and safety of business systems. Overall, this extensive management and security framework positions Intel vPro as a critical asset for organizations looking to maintain efficient and secure computing environments.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Advantig

Website

www.dualdesk.com/index.html

Vendor Details

Company Name

Intel

Founded

1968

Country

United States

Website

www.intel.com/content/www/us/en/architecture-and-technology/vpro/vpro-manageability/overview.html

Product Features

Remote Support

Diagnostic Tools No 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control No 
Screen Sharing No 
Session Recording No 
Session Transfer No 
Surveys & Feedback No 

Product Features

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