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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

DualDesk offers a robust and user-friendly remote support solution that requires a one-time payment, enabling your technical support team to assist any PC connected to the internet through firewalls in mere seconds without any configuration needed. Enhance efficiency, conserve resources, and deliver comprehensive remote help desk services to numerous clients at once, all while being able to transfer files, engage in chat, reboot and auto-reconnect, and control remote systems in real-time, even in "Safe Mode," without needing to pre-install any software on the target computer. Since its inception in 2001, DualDesk has established itself as a reliable remote support tool that is compatible with various Windows versions such as 7, Vista, 2008, 2003, XP, and 2000 across different modes of service. Unlike basic remote support systems, DualDesk eliminates the necessity of opening multiple ports for various technicians, allowing for an unlimited number of technician seats to be managed from a single support file. Additionally, multiple clients can concurrently connect to a single remote support technician, making it an ideal choice for busy support environments. This flexibility and efficiency make DualDesk a standout option for businesses seeking to optimize their remote support capabilities.

Description

Intel vPro Manageability provides a robust, hardware-driven approach to the remote management of PC fleets, enhancing the overall capabilities of the Intel vPro platform, which combines superior performance, multilayered security, remote management features, and stability specifically tailored for business-oriented computers. This functionality, powered by technologies like Intel Active Management Technology (AMT) and cloud solutions such as Intel Endpoint Management Assistant (EMA), empowers IT departments to remotely identify, configure, update, and troubleshoot devices regardless of their location, even if they are beyond the corporate firewall. Furthermore, it supports out-of-band management, allowing IT personnel to control various aspects of the systems, such as powering them on or off, booting or rebooting, redirecting boot processes to remote images, accessing BIOS configurations, executing remote repairs or reinstallation, and managing keyboard, video, and mouse (KVM) functions over IP, even when the operating system is not operational or the device is turned off. In addition, Intel vPro integrates strong security measures, including hardware-level protections, below-the-OS safeguards, advanced encryption, and secure firmware and boot processes, ensuring the integrity and safety of business systems. Overall, this extensive management and security framework positions Intel vPro as a critical asset for organizations looking to maintain efficient and secure computing environments.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Advantig

Website

www.dualdesk.com/index.html

Vendor Details

Company Name

Intel

Founded

1968

Country

United States

Website

www.intel.com/content/www/us/en/architecture-and-technology/vpro/vpro-manageability/overview.html

Product Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Product Features

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