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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Cutting the time required for ServiceNow upgrades by 50% is achievable with DotWalk's AI-driven solutions that handle tasks better suited for automation. No other provider addresses the challenges of lengthy ServiceNow upgrade testing quite like DotWalk. Established by experts in ServiceNow and Automated Testing Framework (ATF), DotWalk aims to eliminate the difficulties associated with complex upgrades. Their unique AI-powered solutions operate seamlessly within ServiceNow, allowing businesses to concentrate on their core priorities while automating what should not be left to human effort. With a wealth of experience in the ServiceNow landscape, the DotWalk team collaborates with large enterprises to streamline labor-intensive upgrades, cut costs, and allocate more time to critical business projects. As companies implementing ServiceNow increasingly turn to automated testing, they enhance the efficiency of their upgrade and update set processes, ultimately paving the way for smoother transitions and better outcomes. The commitment to innovation and excellence positions DotWalk as a leader in the realm of ServiceNow upgrades.

Description

ciopulse stands out as the sole customer feedback platform rooted in Net Promoter principles, tailored specifically for IT service management. Unlike conventional satisfaction surveys that typically yield default ratings and meager response rates of around 5 percent, ciopulse employs NPS micro-surveys that activate immediately upon ticket resolution. The platform seamlessly integrates with popular tools such as ServiceNow, Zendesk, Jira Service Management, BMC Remedy, and Freshservice. With its ready-to-use features, ciopulse offers NPS trend dashboards categorized by teams and agents, as well as productivity impact metrics reflected in lost minutes, along with benchmark analyses that compare internal IT services against managed service providers. Additionally, PulseAI intelligently extracts themes from open-text feedback, enhancing the understanding of customer sentiments. Recognized as a ServiceNow Select Partner, ciopulse boasts a certified Store app that guarantees a streamlined installation process, automatic updates, and ensures data remains within the customer’s ServiceNow environment. This unique alignment with ServiceNow not only enhances user experience but also adds a layer of reliability for organizations seeking effective feedback solutions.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

ServiceNow
BMC Helix
Freshservice
Jira Service Management
Zendesk

Integrations

ServiceNow
BMC Helix
Freshservice
Jira Service Management
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

DotWalk

Founded

2017

Country

United States

Website

dotwalk.io/#products

Vendor Details

Company Name

ciopulse

Founded

2013

Country

Australia

Website

www.cio-pulse.com

Product Features

Automated Testing

Hierarchical View
Move & Copy
Parameterized Testing
Requirements-Based Testing
Security Testing
Supports Parallel Execution
Test Script Reviews
Unicode Compliance

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

NPS

Alternatives

Alternatives

No Alternatives